I wonder if anyone can advise?

A competitor has had me removed based on a design infringement claim which is false. I have submitted information to Amazon to show how my design differs from theirs, and submitted evidence of my own design registration.

I keep getting an automated response asking me to provide the information I have already submitted.

Does anyone know how I can get this looked at?

Dear Sellers,

I'm facing a challenging situation and would appreciate your insights and experiences.

Here's what happened:

A competitor filed a design infringement claim against our new product listing.

Our design is different in many ways from the complainant's.

We've located their design registration on the UKIPO website, which was registered only a few months ago.

We have evidence that this design existed years before their registration date, falling under the grounds for invalidation as per Section 11ZA of the Registered Designs Act 1949.

Our listing has been removed by Amazon due to this claim, with new stock about to arrive at Amazon's fulfillment centers.

We've contacted the invalid rights owner, requesting they cancel their design registration and retract the Amazon complaint, giving them 7 days to comply. We've informed them that the product design was available in the public domain years before they even started selling on Amazon.

There are several other sellers still offering this product and have been for the past 3-4 years.

We're preparing to file for design invalidation with the UKIPO and pursue legal action for unjustified threats if necessary.

Has anyone faced a similar situation? I've noticed several threads where sellers have successfully had their listings restored after false infringement claims. Any advice on how to expedite this process with Amazon would be greatly appreciated.

Specifically, I'm looking for:

Tips on effectively communicating with Amazon about false infringement claims

Experiences with design invalidation processes

Successful strategies for getting listings reinstated quickly

Thank you in advance for any help or insights you can provide.

Kind Regards,

Naeem

A competitor has had me removed based on a design infringement claim which is false. I have submitted information to Amazon to show how my design differs from theirs, and submitted evidence of my own design registration.

I keep getting an automated response asking me to provide the information I have already submitted.

I spoke to Seller Health and they are not helping, has now removed three asins and his design is completely different. Its just automated responses,

@Seller_hnDMgUKxMh1V4@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgPCould you please help urgently.