Update to Fulfilled by Merchant order cut-off time

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
user profile
Sign in
user profile
Seller_nT7psArrIHc2I

Update to Fulfilled by Merchant order cut-off time

I have just received the following email.

"Hello,

We’re updating the default order cut-off time for Fulfilled by Merchant orders so that you can show faster delivery promises and help increase your chances of winning the featured offer.

Starting on March 10, 2025, the default order cut-off will change from 11:59 p.m. to 8 a.m. the following morning for orders with standard shipping (excluding orders with 0-day handling time). As most warehouses open in the morning, orders received between midnight to 8 a.m. are usually processed just as quickly as orders received the previous evening.

The order cut-off time determines the ship-by date for your orders. The ship-by date is calculated using the handling time that you set to pick, pack and ship the order. For example, after March 10, an order with 1-day handling time made before 8 a.m. on Wednesday would also have a ship-by date of end-of-day Wednesday.

If you prefer, you can change the default order cut-off time to any time between 11:59 p.m. and 8 a.m. To do this, go to Shipping settings > Order fulfilment settings > General order fulfilment settings and select your desired cut-off from the drop-down menu of “Standard delivery (excluding 0-day handling time)”.

Note: The customer-facing order cut-off time is one hour earlier than the cut-off time that you set."

Problem is there doesn't seem to be a way to change this as these settings do not exist. I am presuming you have to be a pro seller to see these options. I want to change the default order cut off time back to what it was but there is no way to do it. Anyone else received this email and how did you access the settings?

172 views
7 replies
Tags:Seller fulfilled, Shipping
00
Reply
7 replies
user profile
Seller_ZVAz3d5lZuGid

Yes, I got it too, but as am on individual plan I guess it might not be possible to change ?? - haven't even bothered to look yet !!

10
user profile
Seller_ZjZ4slOF0jHpk

I have the Prof plan, but on the Handmade Waiver. I couldn't see any Standard Delivery drop-down option.

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_3kiUM5O0WoHZs
user profile
Seller_zDlzKylkiX5ub
user profile
Seller_kRfQsqqJxhRSp