Request Disbursement Issue
Hi
Trying to do our daily disbursement and have been getting - 'An unexpected error has occurred. Please try again later.'
Just wanted to see if anyone else is having the issue or if it's account specific to us?
Cheers
Request Disbursement Issue
Hi
Trying to do our daily disbursement and have been getting - 'An unexpected error has occurred. Please try again later.'
Just wanted to see if anyone else is having the issue or if it's account specific to us?
Cheers
20 replies
Seller_xZRDadMi79KVw
Yes, same for me, An unexpected error has occurred. Please try again later.
KJ_Amazon
Thank you for checking into the seller forums about disbursement issues.
Some sellers have recently transitioned to the standard reserve period is seven days after delivery date (“DD+7” reserve policy).
Disburse on Demand will again become available when your deferred transactions are released. Disburse on Demand will be available after this transition period.
Payments based on delivery date
What is account level reserve?
What is a deferred transaction?
Please check back in the forums if you are still experiencing issues. I recommend reporting this to seller support.
Seller_L76garZJ6zSqM
Hi
This is nothing to do with DD+7 policy, we've been on that for years. Must have been a system error as it resolved itself.
KJ_Amazon
Thank you for that update and for correcting my assumption @Seller_L76garZJ6zSqM.
Seller_DkW6l0ZKg90NL
There must be an error. I have refreshed the disbursement page as someone suggested and it worked. The error dissapeared and I was able to disburse funds.
Seller_oi2RARtjTiaaS
Hi, I waited for the DD+7 period to pass so I could request another disbursement. Yesterday, the “Request Payment” option became available again, so I clicked it. However, today I can see that the disbursement status has changed to “Cancelled” again.
I’m unsure if this is an Amazon-side issue or something relating to my account specifically. I’ve already opened a few cases, but so far I haven’t received any helpful explanation or resolution.
Has anyone experienced this before, or can anyone advise on what might be causing it? Any help would be appreciated. Thank you.
Seller_e9Ve3JnJYkRCu
Same here - have just tried.
I hope they don't do it deliberately to hold sellers' money for longer, like that thing 2 years ago (you know what I mean).
Seller_q02IFWVcXV5xc
I had this issue 4 days ago too,it resolved itself in a few hours,
however it's back to the same error this morning
Seller_DTrNv5POp8UZl
Same for me BUT WORKS ON THE APP - So cant have anything to do with the transition - thankfully been able to get my money out but not really on Amazon is it? - this thread was created 6 days ago!
