Hello everyone,

I’m reaching out for some advice regarding an authenticity claim I’ve been struggling with.

I have already submitted:

Original invoices from Qogita (my supplier)

Invoices from Qogita’s supplier (to show the chain of supply)

Proof of payment

Full supply chain documentation

Despite providing all of this, my appeal keeps getting rejected. I’ve double-checked that the invoices meet Amazon’s requirements (supplier details, addresses, dates, matching ASINs, etc.), but I still get the same generic rejection message.

Has anyone dealt with a similar situation, especially when using wholesalers like Qogita?

Is there something specific Amazon usually looks for in these cases that I might be missing?

Do they prefer only invoices directly from brand-authorized distributors or manufacturers?

Any tips on how to strengthen an appeal or the best way to re-present the documents?

I’d really appreciate any insights from sellers who’ve been through this, as I feel I’ve provided everything possible to demonstrate product authenticity.

Thanks in advance for your help!