Cliente me pide un contacto para conversar

Buenas tardes comunidad tengo una duda recibi un mensaje de un cliente que me esta pidiendo un numero de contacto para conversar sobre los productos que vendemos...

Quieros saber si es posible darle un numero o eso genera una sanción o suspension de la cuenta.

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3 replies

Manage Buyer Experience

Tags:Customer

3 replies

Seller_LImVvUWeyiCfQ

8 months ago

In reply to: Seller_GebjfqkkDNx0c’s post

That would be against policy. All communications should be via Buyer-Seller Messages.

Communication guidelines

Danny_Amazon

8 months ago

In reply to: Seller_GebjfqkkDNx0c’s post

Hello @Seller_GebjfqkkDNx0c - and thanks for checking in with us here on the forums before proceeding with something like this. Glad to see @Seller_LImVvUWeyiCfQ was able to share a link to our Communication guidelines already. Commenting to confirm all communication with customers should be completed via buyer seller messaging. Let me know if you have any questions with this!

Thanks,

Danny

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