Trying to Reactivate My Account
I received an email to re-verify my sellers account due to inactivity. I logged in, it went to Your Account is Inactive, clicked on Reactivate Account, took me to Manage Cards, verified the credit card, waited. Nothing. Entered a new credit card, waited. Came to Discussions here, went into my buyer's account, entered new credit card, waited. Nothing. There is only a continuous loop on sellers account. "Reactivate Account" -->"Your Account is Inactive" --> Manage Cards.
I will most certainly provide whatever info to re-verify (that I did just six months ago) but there is NO place that allows/asks me to do so. Anything else in Account Info / Settings only goes back to the Lovely Looping. I have seen many others with this same issue, but I'm not seeing a way to get this resolved. Please help.
4 replies
Seller_vyxokj543vrm0
I'm having the EXACT same problem! It's soooo frustrating!!!!!
Seller_R6Pw3cjCRwLNP
Try using a credit card and not a debit card.
Sandy_Amazon
Hello @Seller_iRXeuumw5gtI8
Thank you for posting to the Forums. My name is Sandy from the Amazon Community Manager team.
I understand that you are experiencing a concern whereby your account is inactive even after following the path provided for reactivation. A few sellers have also posted similar discussions. The community managers are currently contacting internal teams to investigate the situation. Once we have updates we will post on this MAIN POST.
Thank you for your patience.
Sandy
