Bought shipping for royal mail - not updating? Suspended now
I buy my shipping through amazon for Royal Mail and use 1st class small parcel. My orders are all marked as shipped and none as delivered even 6 months on?
I had a couple of A-Z claims and my account was temp suspended and i have to show proof of delivery. I have included a list of all tracking/reference numbers for recent orders , ive added an action plan to show i will use a different courrier in future as it seems royal mail are not scanning parcels. Ive learnt i should have asked them to scan when dropping off to at least have some back up myself to show ive left them there. An item 2 weeks ago i know is delivered as i spoke to the customer outside of amazon , when i go to royal mail track and trace and add the reference number its not marked as delivered? I know 1st class small parcel is not a fully tracked service but it always says when it is delivered when you add the number or it used to last year when i was selling with Etsy and would try track.
I am submitting all the information i have , i am explaining why to my knowledge its not updating and why i cant show proof of delivery and i have had same response to my appeal 10 times.
Ive acknowledged where i have gone wrong and said what i will do going forward to prevent this but no, same response each time.
How can i provide proof of shipping for labels bought through amazon for royal mail if neither side are updating tracking / status ?
I am lost and dont know what else to do
0 replies
Maja_Amazon
Hello HarperandHenryCo!
I am happy to look into your case. Can you provide me with the order ID when you used Buy Shipping and got ODR defect?
Thanks in advance!
Maja
Seller_7VbclcPFFRTnc
so presumably its ODR and not VTR
have you checked the tracking of these parcels to ensure they haven’t been delivered ?
how many have you sent to say that None have been delivered ?
where have you been dropping them ?
when the first complaints of non delivery came through, did you upgrade to signed for or fully tracked ?
Seller_7VbclcPFFRTnc
looking at your feedback, there is something quite wrong as you are only on 25% and they all state that their item hasn’t arrived / arrived very late - and most of them are struck through as you used BS which means in reality , you are only on about 5%
whats your handling and transit times set to and are these realistic as you sell in handmade ?
your etsy store is also currently off - is it the same issue there - in which case it could be a problem with your PO ?!
Seller_NoMNQDGnEW5Bx
Ok so someone orders from you at say 3pm Tuesday, talk me through what process you take - timings etc?
Seller_tRuvBEHDedp4q
First when you say you are using Amazon Buy Shipping - are you invoiced by Amazon or have you integrated your RM Business Account with Amazon and get invoiced by RM?
If invoiced through RM - are you printing the end of day report/manifest when you take your parcels to the PO so that they can scan it?
If you cannot dispatch within 1 working day then you must set handling time to a higher value - something you can dispatch in. Do not buy your shipping labels until the day you are actually sending the order.
For now you may want to consider sending Signed or Tracked. You may have to put your prices up to compensate but better a few lost orders due to pricing than having to refund so many and it impacting your Amazon account.
Seller_NoMNQDGnEW5Bx
Just to add though, if you send everything 1st class small parcel via buy shipping, your VTR would be N/A not 100% because nothing is tracked (all exempted) so do you send anything else via tracked methods?
Seller_avqUkcNYRwrTY
rejected again!.
got a help case going and i need to update my plan of action to address late sending of parcels
Seller_NoMNQDGnEW5Bx
On your VTR page, how many non exempted shipments is it counting and does that match what you send?
Also, have a look at your last 10 orders, if you put the reference number (above the QR code) into Royal Mail, does it show any of them have delivered?
Seller_NoMNQDGnEW5Bx
I have to say I find all this pretty strange, 0/10 scanned as delivered is very poor even by RM standards, you’re saying you know they’re delivered but then your feedback suggests that most parcels do go missing. What size labels are you printing?
Seller_avqUkcNYRwrTY
ive tried amazon case logs - i ask specific questions but get a copy and pasted answer back a day later , i cant call anyone and the call back feature doesnt work
