Still Suspended - am desperate now as nothing working
my account was suspended temporarily over a month ago. I had several A-Z claims for not receiving / receiving late. I was asked to supply tracking / proof of shipping.
I also have a negative balance which resulted in another temp suspension - but tried to pay some off it and it won’t accept any payment so have been trying to resolve the shipping issue first. The reason for over due balance is i desperately didnt know how to get my account back on and gave loads of refunds out before realising the reason my orders weren’t updating to delivered was an error and not my fault.
I have sent many many appeals and plans of actions
when i buy shopping through amazon no tracking id or reference is being added to the order - this is being left blank - nothing is generated so i dont have the tracking Ids to check delivery or show proof. None of my orders for the last year have marked as delivered either . This is my fault for not buying fully tracked , i have put this in my appeal.
I sent around 4 orders late which i have also addressed
ive addressed all issues but still get same reply.
Ive spoke to account health specialist who said to address everything and link to policies and make sure to show a plan going forward so doesnt happen again which i have but no success still. I literally dont know what else to try as ive sent appeals / POA every other day for a month and no further forward.
53 replies
Seller_7VbclcPFFRTnc
Whilst working through your appeals and waiting for amazon , focus on other channels
Not sure why you closed your etsy store but your products are probably best suited there
Seller_DROodOAYHftnc
You do not have to buy fully tracked - not really worth the extra cost for items below about £20 value, and if you are using Buy Shipping, your shipments are all validated by Amazon anyway.
On Amazon, items are not marked as delivered, as on other marketplaces.
Seller_RyBiR05Djvp7V
Hello @HarperandHenryCo,
This is Amelia from Amazon to assist you.
Based on the post above, we understand that you have concerned related to account deactivation.
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and the recent appeal rejection notification, so that we can guide you better.
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia.
Seller_D59sukg3PflcJ
Hi @HarperandHenryCo
This is Aksh from Amazon and I’m here to assist you with your concerns.
From your reply above, we understand that you will be needing additional support to compose a stronger plan of action and I’m here to guide you with a way forward, on the same.
We recommend you to kindly speak to an Account Health Specialist via phone call for dedicated assistance. You can reach the Account Health Support Specialist via the ‘Call Me Now’ button on your Account Health Dashboard. Our Account Health Support team will always be your first line of support.
Kindly feel free to post on the same thread for any further queries. The Forums Community and I, are here to support you.
Regards,
Aksh.
Seller_avqUkcNYRwrTY
well i simplified it all and write bullet points but not accepted yet again
Seller_RyBiR05Djvp7V
Hello @HarperandHenryCo,
This is Amelia from Amazon to assist you.
Based on the post above, we are sorry to know that you are unable to reach out to Account Health Support via Call Me Now Button.
We have forwarded the issue to the concerned team who will look into the issue.
Meanwhile we request you to keep checking Call Me Now button to see if you’re able to reach out to Account Health Support team.
As suggested by our colleague @Virgil_Amazon, we recommend you to submit all the above mentioned 5 details and explanations respectively through the standard appeal path from Account Health dashboard.
If you need any further assistance, you can post here so that we can help you. The forums community and I are here to support you.
Regards,
Amelia
Seller_avqUkcNYRwrTY
Update
Still suspended / deactivated
my ODR is 0%
I have sent in appeal after appeal ( around 100 times ) one day it says …
We do not have enough information to reinstate your account for one or more of the following reasons:
– Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
– You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
– We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
and other days it says just
We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account.
I need to raise some sort of formal complaint - i have no idea where to go next with it
Seller_avqUkcNYRwrTY
Not as yet , i really thought it would be ok and maybe it was me writing something wrong on my appeal but its not
