Account Deactivated Without Any Notice
Hi Everyone,
We've been selling on Amazon for more than 3 years, Our company is established in UK, We're VAT registered. Everything was confirmed and verified by Amazon.
Suddenly Amazon deactivates our account, we receive following email.
"Hello,
Your Selling on Amazon account has been deactivated. We are reviewing the information of your business establishment for verification purpose
Why is it happening?
This action has been taken to carry out additional verification measures on your account, which is a standard part of our verification process.
To know more, review our Know Your Customer (KYC) policy:
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780
This decision is in accordance with the "Funds Disbursement Eligibility policy":
https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
As a result, your listings have been deactivated, and your funds have been withheld in the EU and UK.
What happens next?
-- We will complete our review as quickly as possible.
-- If we need additional information, we will contact you.
-- We will notify you once the review is complete.""
CURRENT SITUATION:
From the account health page, It shows Verification Completed Successfully. I am trying to open cases and calling Amazon support but all they ask me is to wait and our KYC information is being verified, They have not asked any documents from me and didn't provide any reason for deactivation except for "Your information is being verified"
I need a quick solution as I have sent too large stocks for end of year and Black Friday Deals are also coming but I have not received any hope that how much time that verification it will take.
Please let me know if anyone has a solution.
Account Deactivated Without Any Notice
Hi Everyone,
We've been selling on Amazon for more than 3 years, Our company is established in UK, We're VAT registered. Everything was confirmed and verified by Amazon.
Suddenly Amazon deactivates our account, we receive following email.
"Hello,
Your Selling on Amazon account has been deactivated. We are reviewing the information of your business establishment for verification purpose
Why is it happening?
This action has been taken to carry out additional verification measures on your account, which is a standard part of our verification process.
To know more, review our Know Your Customer (KYC) policy:
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780
This decision is in accordance with the "Funds Disbursement Eligibility policy":
https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
As a result, your listings have been deactivated, and your funds have been withheld in the EU and UK.
What happens next?
-- We will complete our review as quickly as possible.
-- If we need additional information, we will contact you.
-- We will notify you once the review is complete.""
CURRENT SITUATION:
From the account health page, It shows Verification Completed Successfully. I am trying to open cases and calling Amazon support but all they ask me is to wait and our KYC information is being verified, They have not asked any documents from me and didn't provide any reason for deactivation except for "Your information is being verified"
I need a quick solution as I have sent too large stocks for end of year and Black Friday Deals are also coming but I have not received any hope that how much time that verification it will take.
Please let me know if anyone has a solution.
4 replies
Alexander_Amazon
Hello @Seller_0dQOMtOrkUfDG
This is Alexander from Amazon. I understand how concerning this situation must be, especially given your established history as a verified UK-based, VAT-registered seller with over 3 years of successful selling on Amazon. I also recognize the urgency of this matter with your inventory already sent to fulfillment centers in preparation for the year-end sales period.
I want to assure you that we take these verification reviews seriously to maintain the integrity of our marketplace, and we are working to complete this review as quickly as possible.
Our specialized verification team is actively reviewing your account information. While I cannot provide a specific timeline for completion, please know that:
• You will be contacted directly if any additional documentation is required
• You will receive notification as soon as the review is complete
Best Regards,
Alexander
Seller_0dQOMtOrkUfDG
Hi @Alexander_Amazon
First of all thanks for your response. Please note that our account was deactivated on 5th November and there is no proper response from Amazon since then.
We've received an email stating that our information is approved and we can continue selling but still our account remains deactivated. It is taking too long for Amazon to just review simple address verification documents.
This is really frustrating and effecting our business. Please take this issue seriously and help us resolve our issue. We've already lost 200k of revenue. Our inventory is stranded and Amazon will ask now to create a removal order which is further loss.
Please help us and do something in this matter. We're tired of receiving automated responses from Amazon.
Seller_eBKsUh7raTKlu
HI
WE HAVE THE SAME PROBLEMS, NOW OUR WHOLE CATLOGE IS DELETED
Seller_eBKsUh7raTKlu
hi
Dear same 5th November my Acoount deactivated, can you try to find me on g g le m ap with use my first 2 words oze sports we can help each other please
