Had a buyer return a brand new unused item claiming it was defective. The item was reruned in brand new unused condition so there is no way the buyer can claim it is defective because they have not even used it. There is no buyer message to claim it is defective. Upon receiving the item I took detailed photos to show the item is brand new and unused and made a Safe-T claim. Of course they have denied it stating that the evidence was insufficient to demonstrate that the wrong return reason was used.

Surely the only relevant evidence here can be the photos of the item showing no defect. The buyer never messaged claing it was defective. Amazon Safe-T satff have no qualifictaions, nor do they know anything about the product to determine the issue. The sales contract is between the buyer and seller so surely The seller, in the absence of any evidence or claim from the buyer, should decide the issue and provide the evidence.

How to get the denial overturned?

Order ID: 203-8494364-5529100

@Julia_Amzn

@Sarah_Amzn