Hello @A1KMS,

This is Jonathan from Amazon and I want to provide you with some guidance based on your post.

"Alot of sellers including ourselves had this issue a few months back with yodel which seemed to resolve but this past week yodel again has not been recognised as valid tracking and our VTR has fallen below 30% and our account health is dropping and at risk, anyone else facing this issue and anyone know a solution?"

Based on my observations from your post, I want to provide you with a sense of direction moving forward. I can see this is particularly concerning since you experienced this same issue earlier in the year, and it's now recurring despite the previous resolution.

What you're describing appears to be a technical integration issue between Amazon's system and Yodel rather than an error on your part. When tracking numbers show successful delivery on Yodel's website but Amazon's system doesn't recognize them as valid, this indicates a communication breakdown in the carrier integration. One important detail about Yodel tracking format is that you need to enter the long barcode from the shipping label and omit the hyphen before the last 3 digits. Since you're using Packlink integration, it's worth verifying how the tracking numbers are being transmitted to Amazon.

Here are some steps you can take to address this situation. First, check a few of your recent Yodel tracking numbers to confirm the exact format being sent to Amazon. Log into Seller Central, go to Performance, then Account Health, and click on Valid Tracking Rate under the Shipping Performance section. Download your VTR report and look at the tracking numbers in column D. If you see InvalidId or the tracking numbers contain hyphens or special characters, this confirms a formatting issue with how Packlink is transmitting the data.

Second, since Yodel has confirmed there are no issues on their end and the packages are being delivered successfully, you should document this. Contact Seller Partner Support specifically about a Valid Tracking Rate data error through your Account Health page. When you reach out, provide specific order IDs where Yodel tracking shows delivery but Amazon's system marked them as invalid. A subject matter expert can review whether there's a technical error that needs internal investigation.

Third, if you're able to, consider temporarily purchasing Yodel labels directly rather than through Packlink to test whether the integration is the source of the problem. This will help isolate whether the issue is with Packlink's data transmission or with Amazon's Yodel integration more broadly.

I'd like to understand your situation better to provide more specific guidance. When you mention using Packlink integration, are you purchasing the labels through Packlink and then the tracking is automatically uploaded to Amazon? Or are you manually entering the tracking numbers from Packlink labels? Also, have you noticed any pattern to which orders are affected, for example, specific delivery services or package sizes?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Regards,

Jonathan.