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Suspected Intellectual Property Violations Airpods
I'm having trouble with SS regarding a Suspected Intellectual Property Violation for an item we design and manufacture which forms part of a larger range of character TWS earphones which do not resemble Airpods in shape, colour or functionality. They are earphones in a wireless charging case, which practically every audio company now makes a version of.
We have two of this range listed on Amazon, both the same model, just different designs and colours and back in June we received violations for both for which I won both appeals and the items were reinstated with no issues.
This week we receive the same violations which I appealed, again, in the same context as last month. The blue version has been reinstated with no issues, but the red version SS are just not accepting my appeal and are insisting on a letter of authorisation from Apple, which obviously we don't have or need as we design and manufacture our own products. As part of my defense I created a side by side comparison document for Apple Airpods and our product showing that there is no way they are imitating or passing off as Airpods, but SS just cut and paste the same reply.
I really believe the case is being handled by a bot and not a human as I have repeatedly asked why they reinstated one and not the other and why did I win the appeals last month as it is the same issue, so would be really grateful if an Amazon moderator could review the case for me (case ID 9989076222) as it seems to be the only hope of resolution.
Many thanks in advance.
5 replies
Simon_Amazon
Hello @Seller_CTfqgyINkSmIw,
Here Simon from Amazon, happy to try to help.
I escalated your case to our internal team and we will provide updates as soon as we can.
In the meanwhile, please let me know if you have any updates from your side.
Best,
Simon
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