FBA orders pending for weeks
I have orders which have been pending for weeks and are not being shipped, all my inventory sold out but orders are pending and never shipping. Why is this happening? I shipped the product in almost a month ago and yet I’m still experiencing problems.
13 replies
Seller_MJndJHP5b609M
I am having the exact same problem. My first couple FBA shipments which were received for Prime availability after about a week have been on "payment pending" for two weeks. Since it is only a couple of items for the moment I'm fine, but most sellers cannot have this happening as we do not have unlimited turnover time.
TaylorR_Amazon
Hi @Seller_HpHaeMI9hMsHf, there are a few reasons for pending orders:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
- For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
That being said, there may be something else going on. Have you opened a case with Seller Support?
Seller_RvCNGqdWLKksE
We are having the same issue. We have THOUSANDS of orders in pending status and are being told the same B.S. story. This has never happened in our 11 year history of selling on Amazon. Something is going on they don't want people to know about.
Seller_x2rZoYYSXkIig
We have the same issue. So far, all the FBA orders have the same status: Pending Awaiting Payment Verification.
I opened a case with seller support, and this is the answer I have received:
''The order has not shipped because we haven’t received payment authorization from the buyer. We were unable to authorize the buyer's payment method. We have notified the buyer and are trying to secure payment authorization. The buyer has been notified that the order can’t be completed until their payment information has been updated.
If we cannot verify the payment method within 7 days of the sale date, we will cancel the order and the item will be 'Fulfillable' in your Inventory Amazon Fulfills page. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.
While an order is pending, the ordered item is listed as Reserved on your Inventory Amazon Fulfills page.''
Seller_x2rZoYYSXkIig
Open a support case with seller support, and all your orders will be marked as shipped and added to the balance. It could be a bug in the system or the new way, which requires a manual refresh for each order. That's what I did.
