I have lost the Featured offer / Buy box of my products On April 27, 2024 , Suddenly the the buy box of many of our FBA product I recommended has disappeared, and I don't know why. ller account health & performance metrics. Any help would be great.

@Simon_Amazon

Issue: Since April 27, 2024, all ASIN of our store have lost their Featured Offer eligibility (Buy Box).Before that, some of the ASIN we sold were had Featured Offer and some ASIN were had not. The point is this: Before April 27, all ASIN are eligible to grab the Featured Offer whether they have the Featured Offer.However, no matter whether the ASIN in our store is adjusted to competitive prices, it no longer has the qualification to occupy the first class.Our Featured offer has remained at 0% since then.

Our ASINs meet the requirements for Featured Offer eligibility as follows:

1-Filfulment by Amazon

2-We are professional selling accounts

3-Keep good and healthy performance metrics

The most important point:

Our ASIN lost all it‘s ’Featured Offer eligibility' overnight. Please note that it is not just 1 ASIN or some ASINs, but all ASINs have lost their eligibility. We can understand and accept that some ASINs don't have 'Featured Offer' because they don't completely meet Amazon Featured offer standard. However, the worst problem we are currently facing is that our ASINs do not have the qualification to seize the Featured Offer eligibility , and the key is that it has lost the qualifications.This is abnormal and unreasonable.

I have lost 90% featured offer/buy box overnight. I was winning the buy box on all every of my listings, however now i lost 90% buy box, despite being cheapest, only one seller and FBA, great seller account health & performance metrics. Can you help with that, please? Thank you. @Spencer_Amazon

It's realy bad to business.