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Assistance Needed for Amazon Seller Account Issues
Dear Amazon Support Team,
As a beginner Amazon seller, I am facing significant challenges and require urgent assistance that I have been unable to receive thus far. It feels like I'm chasing my own tail with the issues I am encountering.
I am currently using an individual seller account, but I have been mistakenly charged for a professional fee. Moreover, I am consistently being charged multiple times for different countries, depleting my savings. Despite following the instructions to "view charge method" repeatedly, I am stuck in a loop of charges that I cannot seem to resolve. Every attempt to rectify the situation by adding a card as advised by the urgent help desk results in additional charges, exacerbating the problem.
I recently received an email from Amazon stating that my Seller Account for the US is inactive due to missing banking information. I have made numerous attempts to rectify this issue but it’s not working - only have access to European countries.
I urgently require your assistance to resolve these billing discrepancies, activate my Seller Account for the US, and ensure that my account is in proper standing for all countries. Your prompt attention to this matter would be greatly appreciated as these financial challenges are impacting my ability to operate as an Amazon seller effectively.
Thank you for your immediate attention to this matter.
3 replies
Seller_ZVAz3d5lZuGid
"Dear Amazon Support Team,"
This is NOT Seller Support, but a forum of other sellers, so none of us can help you resolve your problems.
You need to understand about the two different account types (the legal entity), and the two selling plans.
There is the BUSINESS seller account - for buying or making goods to sell on for profit, and the Individual seller account - ONLY for selling off your own personal second-hand items such as books, DVDs, CDs etc.
There are two selling plans - Professional plan (£30) - which you will have signed up for when you clicked on the button to register to start selling, and individual plan - pay an extra fee per sale, but no monthly fee.
Seller_k2X0L9mVRT0pW
this is a forum for other sellers not a direct line to Amazon who won’t see this post.
Julia_Amzn
Hi @Seller_JpBErrksc3Daj,
Thank you for posting.
You can reach out to the Seller Support team through your Seller Central account by selecting 'Help' in the top right corner. Please choose the most appropriate topic and create a case.
Kind regards,
Julia.
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