Lost inventory at fullfilment centre
by Seller_e06tU0LaZm9we
Good evening,
can any moderators please assist with advice on lost items by amazon. I have one singular large oversized item delivered successfully by UPS that is suddenly lost. Another shipment contained multiple items and out of those 29 items magically disappeared.
I have opened multiple cases and keep getting generic response that items were not at centre and to basically accept it.
these items were packaged and labelled by me and i know for a fact they were sent in
any help would be greatly appreciated
Tags: Packaging, Shipping labels, UPS
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2 replies
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Seller_esvgLzKXw2YAl
In reply to: Seller_e06tU0LaZm9we’s post
You need to wait until the reconcile date has been reached on the shipment. Then open a case via the shipment itself.
They will ask you for the POD and invoices to prove purchase.
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Seller_jRAMaBFCb2p7J
In reply to: Seller_e06tU0LaZm9we’s post
Thank you, the reply has helped me a lot. So much appreciated
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