Amazon not displaying customer order under "Manage Orders" tab
Amazon did not email me with notification of an order, did not display it under the “Manage Orders” tab, informed the customer, without my knowledge and incorrectly that the ordered item was out of stock. After 2 weeks the customer complained and I was forced to provide a refund and now Amazon have posted an “Order Defect” I have complained 5 or 6 times to Amazon on the phone and by email, but they will not do anything and have repeatedly closed the case. Despicable behaviour to a seller who has been with them for ten years.
27 replies
Seller_7VbclcPFFRTnc
that doesn’t sound right
how do you know it was an order if you never saw it ?
Seller_g9A9pMrqcDqa1
Could it have been an order that was “pending” for a few days? If the date range you have on the manage orders page is say, last 3 days, and then a pending order was approved on day 4 then it would not show. Amazon emails can go to spam.
Seller_qXE3OQQv1IcYy
Thank you for responding; that is possible, but seems unlikely, as I check the orders every day and the date range is normally set to 7 days, and this has never, in 10 years on Amazon, occurred to me before. Also there was no order confirmation by email – I have checked thoroughly – which I normally get a few minutes after the order is placed. Furthermore Amazon told my customer that the ordered item was out of stock, which was completely untrue.
Seller_qXE3OQQv1IcYy
No, I don’t think so, she said they had told her it was out of stock.
Yes I do check the “Manage Orders” tab at least every day, and have been especially vigilant recently as we have had quite a lot of orders.
Thank you for your kind help.
Seller_qXE3OQQv1IcYy
She said
"Hi, I ordered these Pants about 3 weeks ago, when i was told they were out of stock i got them from somewhere else so i no longer require them. I could not get in touch with the company as it kept coming up error. Now i get an email to say they are on there way, so all i can say is when they get here they will be returned asap. No longer required. Regards Mrs G …
Seller_qXE3OQQv1IcYy
That could well be the case. No, she did not provide me with an order number, the one assigned by Amazon to her order was the only reference. I have to make allowances as many of my customers are pretty elderly, and possibly a bit confused at times… (though aren’t we all!)
Seller_qXE3OQQv1IcYy
The word is subtraction. The customer had already paid, I don’t know how, so it was returned.
Seller_DTufFoxJuMU0M
May be stating the obvious, but it caught me out before…
Do you have the Manage Orders page set up to show more than 7 days?
I had that before where a customer paid about 7 days after placing the order, the order them moved into dispatch but because I was only showing 7 days it didn’t show to me, it wasn’t until later that I changed the timescale for some reason it popped up.
Seller_FEO0des6cjAyK
try searching for the order with the order number.
Seller_qXE3OQQv1IcYy
That appears not to be the case here in that the customer had already paid some 3 weeks before I discovered that an order had been placed… Also Amazon invariably send an email notifiying an order, but they did not do so in this instance. Finally, why would Amazon tell the customer that the subject of the order was out of stock? Something has gone wrong here between Amazon and the customer or the customer has behaved unpredictably, to put it politely.
