So here's a good one. Buyer claims item-not-received. Send tracking screenshot which clearly shows item delivered. Buyer miraculously finds item "in his recycling bin". Then immediately claims item condition is not as described (it was in superb condition) and he still wants a refund. I offer a return. He becomes abusive and says he is taking me to court. Leaves negative feedback saying I am "extremely unhelpful" and starts a return. I receive an Amazon message on Friday to say 'We have temporarily withdrawn the claim on the order. However, if you do not issue a refund when the return is received, the customer may reopen the claim.' Today is Tuesday and they have granted his claim and refunded him. There is no tracking for the return or indication that he has returned the item and I have received nothing. Amazon says I cannot use Safe-T where there has been an A-Z, that I should use 'Option to Appeal'. But there is no 'Option to Appeal' under the A-Z. Any advice? Another good day for Amazon-encouraged buyer abuse - I've been here long enough to be able to tell instantly when a buyer knows the game to play to get free stuff at my expense.

HI, We hasd to file a Safe-T claim, as tyhe buyer sent goods in our packaging that were not ours, they were a similar product however they were much cheaper, and it looked like they had been fitted, and obviously started detiriration: The seller clearly took the used items off, and replaced them with our and returned the inferior goods back to us, in our packaging: We messaged the buyer a polite message saying they must have made a mistake and advise where to send them back, we heard nothing back for 2 weeks, we filed a safe-t claim, with pictures and evidence, which was approved. The buyer has now messaged us back, asking us why they have been charged, but on our system it shows a refund:

The refund was issued by Amazon, within 48 hours of the buyer sending it, as we checked the return on the same day that we received it, all be it, it was in the evening, when the return was receievd in the morning, and the message was sent straight away to the buyer.

What should we do in this situation? @Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM

Advise would be helpful.

Thanks

HI

The buyer raised a returned that the item received was damaged, we have received the item back and it is damaged and broken.

We never sent the item out in a damaged condition and as usual Amazon has refunded the Buyer.

We raised a Safe T Claim and Denied the response we received "The issue that you reported is not eligible for reimbursement per our reimbursement policy."

Can anyone help please