WHY AMAZON NOT CHECK PRODUCT WHEN THEY RETURN FOR CUSTOMER?

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
India
imgSign in
Country changed
user profile
Seller_lrDlGR9EZRyEF

WHY AMAZON NOT CHECK PRODUCT WHEN THEY RETURN FOR CUSTOMER?

MERI KAFI PRODUCT TO JESE WATER GYSER MIXER AND OTHER ELECTRONIC PRODUCT JO CUSTOMER NIKAL LETA HAI AUR USKI JAGAH EK SMALL POLLYTHIN ME KAPDE KA TUKDA RETURN AATA HAI. AMAZON ME JAB HUM THODA SA BHI DIMINSION KAM DALTE HAI TO HAME CHARGE KARTA HAI. RETURN LETE TIME AMAZON KO DIKHTA NAHI K YE TO BADI PRODUCT THI CUSTOMER NE ITNA CHOTA PACKET KYU DIYA. KYA AMAZON KHUD HI ESA FRAUD KAR RAHI HAI SELLER K SATH HAME AB ESA LAGNE LAGA HAI. KRIPYA AGAR AMAZON ESE CUSTOMER K KHILAF ACCTION NAHI LE SAKTI TO FIR HAME LEGAL ACCTION LENE PADEGE,

403-2213699-9111528 / 406-8554750-5266742 / 403-3627305-8689959 / 405-7897527-7430767 / 408-1954968-0020310 / 402-5812657-2476343 / 403-5682651-8949144

YE NAMUNE K TOR PE KUCH ORDER ID HAMNE DIYE HAI.

MERI BAKI SELLER SE BHI REQUEST HAI AGAR AAP KO BHI ESI PROBLEM AA RAHI HAI TO PLS RESPONCE THIS MESSAGE MORE AND MORE K JISSE AMAZON KI HEAD OFFICE TAK YE MESSAGE JAYE. AUR AMAZON KI AANKHE KHULE AUR WO SELLER K SATH INSAF KARE,

644 views
47 replies
Tags:Order defects
480
Reply
0 replies
user profile
Seller_X272eOkhUhWDJ

Same issue with FBA too, seller don't get iny feedback/info on returned product. Amazon India need to wake up.

10
user profile
Seller_NhrHeZXZLnGZ1

AMAZON ME FRAUD BHAUT JYADA HONE LAG GYA HAI JESE MEESHO PAR SELLER PRODUCT SELL KARNA BAND KAR RHE USI TARHA AMAZON PAR BHI BAND KAR DENGE YADI YE PROBLEM SOLVE NHI HUA TOH

10
user profile
Seller_41YRlWGrRKOZk

This seems a problem for many sellers which Amazon shall look but you have few options in order to get it rectified or reimbursed by Amazon.

1. File Safe T Claim

2. Record a Video before opening the return package - Make sure the Label shows a clear Address, then open the package and inside content. This you can submit while filing SafeT claim with Amazon.

I hope this helps.

02
user profile
Seller_OMTZsNHobsVfA

Ha lagbhag sabhi seller ke sath aisa hi hota hai. Or is issue ke liye ticket raise kro to seller support spf claim krne ko bolta hai. Lekin customer ke against koi action nahi liya jata hai.

Amazon should look over this on priority bases to resolve such type of fraud.

00
user profile
Seller_yiMoe8mpFnb6E

ye fault amazone me krne wale employ ki hai jo return Slip ko aapke product pr na lgakar kisi useless product pr lga dete hai or return kr dete hai aisa mere sath 3 times ho chuka hai jab complain krte hai to 50% hi return aata hai or 50% loss hota hai

Mere Area me ek amazone seller ko mera hi product return aaya or uska product kahi or chla gaya

Delivery Boy ne bataya ki product pr jiski return slip lagi hoti hai vo product mai usko deta hu , return product kisi ka bhi ho usse mujhe mtlb nhi hota hai

i hope aapko samjh aaya hoga

20
user profile
Seller_YhWLZPd6l2voO

wo to thik hai but ye amazon krega hi nahi kuch, seller ki value nahi hai bas buyer inke bhagwan hai, or ye kamate seller se hai 45% commission

10
user profile
Seller_AfictPxAb8IYz

This fraud by amazon employ clearly

00
user profile
Seller_sKd0wpm5asiyU

sahi h

mera bhi non returnable order hote hue bhi amazone ne return kr diya sare paise bina puchhe mere se customer ko refund kr diye or galti bhi khud ki inka delivery boy late aya customer pareshan ho gya ki 7 din se order nhi aya or lambe rrot se couruer kr rhe hai jo item 1 din mai deliver ho skti hai usko 4 s 5 din lga rhe hai root lamba leke kya hai ye

or fir customer tak product jb phuncha hi nhi to bhi return aya to miss product waw

20
user profile
Seller_VgcUjINYihQSE

We have been facing these issues since opening of amazon account but over the years this percentage has increasing multifold.

1. Over my experience of a decade, its a customer retention war wherein fight is amongst the ecom portals and the customer is taking benefit out of it. He knows no one is going to block them and they create multiple IDs to do such

2, As detailed above, we have also observed such lapsation (intentionally or may be overlooking) by the courier pickup boys. They do check the product name, quality and sometime images while confirming pickup on the portal, Then then we receive changed product/some rubbish

Surely the above two scenarios that I have faced is impacting financially a lot to us at the unjust enrichment of the customer and amazon, but, a difficult question to answer is "DO YOU WANT TO KEEP YOURSELF WITH AMAZON OR OTHER PORTALS"

The answer to the above will surely change your mindset

20
user profile
Seller_kK9bRRvPFa377

How can Amazon not see that its not matching Weight and dimention he will take return after reurn policy exceed

00
user profile
Seller_qltEIFC6r0o0R

Most of the fake orders are from UP Rajasthan and WestBengal

10
user profile
Seller_aZf14wnS5Rs3u

MERE SAATH BHI AISA HI HUA HAI....

OR KUCH CUSTOMER TO PURCHASE HI FRAUD KARNE KE LIYE KARTE HAI

ABHI TO NUKSAAN MEI CHAL RAHA HU

10
user profile
Seller_AzoaPFdoGEVqV

Evidence of ATS Staff Involvement in Product Theft

Based on careful analysis and our controlled tests orders , it has become evident that Amazon Transportation Services (ATS) staff are involved in product theft and facilitating fraudulent returns. Here’s a detailed breakdown of how this was confirmed and why Amazon has yet to take decisive action:

Reasons Why It's Clear That ATS Staff Are Involved in Theft

1. ATS Staff Are Involved in Theft

 Amazon’s return policy mandates that returned items must be in the same condition as delivered, unused, and accompanied by all original brand tags.

Regular customers know that returning incorrect or used items would invalidate their refunds, as ATS staff usually verify the product against the listing image before accepting the return.

2. Controlled Test Orders:

 We placed 7 Test orders from various states through friends and staffs family.

 When deliberately attempting to hand over incorrect or used products during returns, ATS staff consistently refused to collect them, showing the listing image and demanding the correct item.

 However, the acceptance of original products during these tests confirmed that ATS staff are aware of what is being returned.

3. Secure Return Covers and Seal Manipulation:

 Fraudulent activities often involve Amazon Secure Return Covers with unique seal IDs available exclusively within Amazon hubs, which ATS staff can access.

 This access enables the replacement or theft of genuine items during the return process, with the secure packaging giving the appearance of authenticity to sellers.

4. Order Cancellation Manipulation:

 Another tactic involves ATS staff collaborating with friends or relatives who cancel orders when products reach the final delivery hub get refund.

 The delivery staff heat the adhesive to open the package, remove or replace the product, and reseal it. The stolen products are then likely used for resale or personal gain.

Why This Is Happening and Amazon's Lack of Action

1. Outsourcing and Subcontracting: AND Seller support don't have any connection with these private contractors

 Amazon outsources pickup and delivery to private contractors who further subcontract local delivery hubs.

 The delivery confirmation emails and OTPs often list delivery personnel names that do not match local hub employees, suggesting manipulation in staffing records.

 Contractors deduct fines from their delivery staff for missing or lost packages, but these staff often work under high-pressure conditions for minimal wages (₹15,000/month), creating vulnerabilities for theft.

2. Safe-T Claims Process:

 Amazon deducts fines from contractors for lost packages, with cases where sellers submit legitimate evidence for Safe-T claims- and rejected with the reasons of “Safe T claim limit)

 This allows Amazon to profit doubly:

 Once by penalizing contractors.

 Again by rejecting genuine Safe-T claims, where sellers also bear the financial burden.

3. Profit-Driven Mechanisms:

 Normal Sale Profit: On a typical sale without a return:

 Amazon charges ~20% commission, ~10% for shipping, and ~20% for ads — totaling 50% of the selling price. ( Approx )

 Returned Product Profit: When a product is returned:

 Amazon charges an additional 15% refund commission, retains 15% of the original commission, and still charges the shipping fee.

 Sellers lose ~40% of the selling price during the first sale attempt.

 Upon reselling, sellers incur the same commission and fees as the initial sale, leading to a cumulative loss of 100%-120% of the selling price.

 Alongside these losses, sellers are also penalized for returns or discrepancies, further increasing Amazon's profit.

Conclusion

The combination of ATS staff involvement, flawed subcontracting practices, and Amazon’s profit-oriented return policies creates an ecosystem conducive to product theft and financial losses for sellers. By penalizing both contractors and sellers, Amazon generates additional profits, exacerbating the issue without addressing the root cause of theft and fraud.

Sellers are disproportionately affected, losing significant revenue while being held accountable for issues beyond their control.

20
user profile
Seller_E68mjbZjTvpuP

TRUE ACTUALLY BEFORE TAKING THE GOODS AMAZON PEOPLE HAS TO SEE PRODUCTS ARE REUSEBLE OR NOT THEY HAVE TO VERIFY IF IT DAMAGED THEY SHOULDNT DO ALSO WE DO PUT STICKERS SEAL BROKEN WILL NOT BE ACCEPTED FOR CUSTOMER SO INCASE IF DELIVERY GUY HAS OPENED IT THE STICKERS ARE DAMAGED WITH AUTHICATEDS SEAL OF OUR BRAND

00
user profile
Seller_0f47MyYLYWwqW

This is very big issue but Amazon did not take any action.

I've also seen nowadays the courier service also start to deliver fake items to the buyer.

This is very big fraud doing Amazon courier service with the seller.

I have contacted many times to amazon support team but not anyone listen it.

00
user profile
Seller_J46UYStEonfJq

Hindi-

isska ek hein solution a ke Self Ship Use kare aapne order ko bhejne ke liye Self ship mein customer a number dehk jata hai fir voh agar kuch kiya galat kiya baaki toh aap dehk lenge fir

mera toh ek 13,800 rupee ka rope light a order tha 8 piece ka jab bheja tha toh light tha jab aaya toh aluminum wire nikal gaya aur ye order toh delivery bhi nahi hua tha amazon ka koi staff change kar diya product.

English-

The only solution is to use Self Ship for sending your orders. In Self Ship, the customer’s number is visible, so if they do something wrong, you can handle it.

I had an order for a 13,800-rupee rope light with 8 pieces. When I sent it, it was a light, but when it arrived, inside there was aluminum wire instead of my 8-rope light's. This order was not even delivered; someone from Amazon staff changed the product.

00
user profile
Seller_rKphpA2X4nDww

Yes. I have faced the same problem for B'lore. A customer put ice pack in the return of a glass bead product. Such customers should be barred and banned from Amazon as a buyer.

00
user profile
Seller_TcHTs7J3PF7et

Agreed. Why don't they check the weight and size of the item, while the package is open? They have every detail of the order, and images of the product. They must check everything while taking the return package. But it is not just about customers, half of the times, delivery boys steal the item and place useless product instead, before delivering or after picking up the return.

10
Go to original post