Refund on order
Hi i sold and item for £8.95, the buyer has said it hasnt arrived, suprise suprise
but when i go to refund them it has refunded them £17.90 and i cant understand why as they only purchased 1 item
34 replies
Seller_7VbclcPFFRTnc
Did they pay any extra postage ? Premium or non UK buyer ?
Seller_nWcG5RQsZvyN6
Its Amazon, this is what they do. Instead of putting your time and energy into growing your business you have to deal with their constant scams and nonsense.
Seller_3di7P6gi1JyqG
Well I had a buyer cancel the A-Z and amazon kept opening the case back up, happened about 5 times, so relatively speaking like 0-0 says yours is getting handled well
Seller_auLfbSZwY05h7
Horrible customer service when it comes to handling sellers issues. Very horrible and keeps getting worse
Seller_W4i6YztuoZd6V
Unfortunately, the same thing happened to me the other day, I was making a refund after I got the product after my messages with the seller, but I saw that the product was refunded, it was the first time that something like this happened to me, I am not an FBA seller, I am sending shipping myself, a customer service that does not understand the processes professionally, Unfortunately, a system where you can’t get an answer to any problem and you’re always wrong, even if you’re right.
Seller_DzTDfS9NUW4oh
i have had a email from amazon stating that
We understand that the customer was provided refund twice for the order ID xxx. We understand how frustrating this is and also understand that this may impact you financially.
After investigating, It looks like the refund for the order ID xxx was issued from your end on 9/26/2022.
The buyer received a refund of 8.95 for their order and he was also provided £8.95 as a goodwill.
Unfortunately, here the only option to get reimbursement is by retrocharging the buyer.
so amazon can just goodwill buyers from our money if they chose too
Seller_DzTDfS9NUW4oh
gets better , just leave the chat lol, i know i may have come across rude but i am angry and annoyed with them doesnt matter the amount .
Hi.
Upon checking, since this is now handled by our relevant team, right after our chat, I’ll be adding my follow up annotation. Kindly wait for their email response within 24 to 48 hours. Our relevant team is more equipped and has all the option and expertise about your very important concern. Is there anything else I may assist you with?
Me:?
they have messaged and told me to message the buyer
it is not my responsability to message the buyer from a mistake amazon has made
the buyer isnt going to contact amazon to give the money back so now what ?
i lose 8.95 ???
i refunded them amazon had no need to give them a so called good will gesture from my money
what is your follow up annovation as you havent actually said anything tess
Tess:Since this is beyond our capacity and as this is now handled by our relevant team, kindly wait for their email response within the said time frame.
Me:they have already responded and closed it as answered
they have explained the issue already
there is nothing to reply to as im messaging you as i cannot reply to the email
does that make sense
Tess:Thank you for providing the above information. Kindly wait for their email response within the said time frame. Thank you for contacting Amazon Selling Partner Support. Have a lovely day ahead. Bye and take care.
It seems that you were unable to close this chat. I’ll be closing this here for you. Bye.
Tess ended this chat, and left the conversation.
Seller_NoMNQDGnEW5Bx
If its a goodwill gesture from amazon, have you actually paid the extra refund or has amazon?
