Listings not eligible for Cross-border selection
We have 3 FBA products (each with variations) that we wanted to sell in Canada and Mexico also.
However we received a message saying:
"This product is ineligible because it is does not comply with Cross Border Compliance requirements.
We replied asking what the requirements were for these products but they cannot and will not answer the question or further extend. They keep giving the same automated response without any further explanation.
How do we find out what these compliance requirements are?
ASINs:
B0DJCW1L48 B0DJCVJGXR B0DJCVPZQQ B0D9HFCD3J B0D9HJRSQG B0DJCWQ6MZ B0D9HKBFXG B0DJCW2VV8 B0D9HHC9KF B0D9HJ7LXT B0D9HDGR2P B0DJCWTNJT B0DJCVXVVN B0D9HGN6J3 B0D9HC3NF7 B0D9HGXXJ5 B0D9HF2BRN B0D9HDKFJN B0D9HCST66 B0DJCV8YC5 B0DJCVBBNW B0D9HHRSGZ B0DJCWKG3V
2 replies
Cooper_Amazon
Good Evening @Seller_acDyWRPkKxpFf,
Apologies for the delayed response, I am reaching out to one of our partner teams to review your concerns about the "This product is ineligible because it is does not comply with Cross Border Compliance requirements," message you are receiving. While I cannot guarantee a change in outcome from what Selling Partner Support has already told you on CASE ID ending in 7821, I will see what I can find out. I will follow up with you as soon as I hear back from them. Have a fabulous rest of your Friday.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_acDyWRPkKxpFf,
I wanted to check in with you as I heard back from the partner team and they are aligned with the feedback that has been provided to you on CASE ID ending in 7821.
The products you are trying to list fall within the baby/infant category, which is restricted for Remote Fulfillment to MX and CA. I am providing you with some resources that you can review below:
- Seller University - Product eligibility for Remote Fulfillment with Amazon FBA
Amazon has published a video explaining Remote Fulfillment restrictions and policies. It can be accessed in Seller Central by navigating to Main Menu > Inventory > Remote Fulfillment with FBA > Scroll Down to Program Information > “Product Eligibility” or directly via this YouTube Link
- Seller Central - Remote Fulfillment Platform
By navigating to Seller Central > Main Menu > Inventory > Remote Fulfillment with FBA > Manage Listings, sellers can find:
- A list of ASINs eligible or ineligible for Remote Fulfillment and exportable reports.
- Program Policies and additional information on Restricted Products, including:
- Remote Fulfillment with FBA Program, products eligibility, enrollment requirements, etc. --> LINK <--
- For this specific case, restricted product examples such as "baby and toddler products intended for children under 36 months old."
To sell in the Mexico Marketplace, you may be able to ship directly to Amazon’s Fulfillment Center in Mexico, following the steps outlined here.
Feel free to let us know if you have any additional questions about the information shared above. The partner team I spoke with is willing to reach out to you and share more information on a step-by-step approach to onboard into Mexico FBA. Please let me know if that is something you are interested in.
Have a magnificent rest of your Monday and I look forward to hearing back from you soon.
Sincerely, Cooper_Amazon
