Overseas Postings
Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight
Sakura_Amazon_
@Seller_zQYEhPptUDHAN , Thank you for the case ID. I see that the case is still pending Amazon's response.
Please let us know here when you get an update.
In the meantime, I contacted the relevant Partner Team to review your situation. I included @Charlie as well (I have an issue with tagging you).
Let me know if you get any updates or your VTR report changes.
Regards,
Sakura
Sakura_Amazon_
Dear Sellers,
If you experience the same situation, please let me know here and share the following information:
- Case ID opened to Seller Support
I am monitoring this thread, and I have contacted our Partner Team to review it.
Regards,
Sakura
Seller_MGIfFYxXbltB5
Seller_MGIfFYxXbltB5
Seller_nRhZxElkqUPAM
Hi there
can you add ours too
Case: 9887113932
SS keep trying to close the case with unhelpful resolution.
Thanks
Sakura_Amazon_
Hello Sellers,
Thank you for coming back and providing the data that I asked for. Also, I reviewed the Seller Support answers that you shared here.
I am still working on it, but I will get back to you once I receive any updates.
Regards,
Sakura
Seller_lx3tBQ67kUzc8
Hi, just to let you know I received the generic copy and paste reply from seller support today that everyone else has been receiving. Seller support still seem to be totally clueless that there is any sort of problem with overseas VTR. I'm worried that it's taking so long to sort out this simple issue.
Seller_MGIfFYxXbltB5
so disappointing that they can change and amend a policy at free will and not give us a chance to change systems and adapt
@Sakura_Amazon_ we are all strugglng and its effecting our account health please can you help
Seller_lx3tBQ67kUzc8
Just to let you know, my VTR is now back up at 100% like it should be. Seller support were totally clueless about the situation ( as usual ) and I don't even think this problem registered with them but someone must have been working behind to scenes with the mods here and they finally got it sorted. Thanks so much to whoever sorted this issue.
Sakura_Amazon_
@Charlie,
I received the update from our Partner team, which handles VTR. and this should have already been sorted out around four days ago. I am glad to hear that VTR is back on track for you too! Thank you for confirming this.
Regards,
Sakura
Seller_U2vIAHLufUGPJ
Hi all,
We are experiencing the same issue as other sellers here. Orders with earliest delivery dates of around the 11th of May that are outside the UK are flagged has having invalid tracking.
These orders are mostly being sent normal royalmail airmail large letter (DG4) and have the customs tracking number posted to amazon. We have
I too need help urgently.
Sakura_Amazon_
Hello Sellers,
Could you additionally share with me examples of impacted order IDs ?
@Seller_zQYEhPptUDHAN @Seller_MGIfFYxXbltB5 @Seller_QBYDtMunXcNNa @Seller_nRhZxElkqUPAM, @Seller_UdCB3aWxjRwo9 @Seller_EwHegXNU7JHwf@Seller_9WoNDSbKv0Xfu@Seller_gN9g34EIWgbQI@Seller_NkhMsqPM4IOLH @Seller_U2vIAHLufUGPJ
As I understand it, there is no change in your reports and the issue still persists, correct ?
Thank you for your collaboration !
Sakura
Seller_gN9g34EIWgbQI
@Sakura_Amazon_
Are there any update about this? The situation is getting worse daily.
Sakura_Amazon_
Hello Sellers,
Thank you for giving me the Order IDs. We are working with the Partner Team to understand it, but, unfortunately, I still don't have any update regarding this.
Thank you for your patience and providing me all the data.
Sakura
Seller_MGIfFYxXbltB5
Anyone vtr changed over the last 24 hours
