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Seller_zQYEhPptUDHAN

Overseas Postings

Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight

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Tags:Shipping
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92 replies
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_zQYEhPptUDHAN’s post

The policy page still states that VTR only applies to domestic or out of China deliveries.

Apparently there are some issues with some sellers where Royal Mail isn't tracking correctly, and another thread this morning said it was now picking up international orders - though amazon haven't stated that this is now policy (which I know is hardly a comfort given amazons propensity to shoot first, ask questions later).

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Seller_ZVAz3d5lZuGid
In reply to: Seller_zQYEhPptUDHAN’s post

VTR is only for domestic shipments, so there is maybe another reason for your VTR to have dropped - though there have been a few posts about this happening to others over past week or so.

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Seller_zQYEhPptUDHAN
In reply to: Seller_zQYEhPptUDHAN’s post

I asked Amazon Help about this and from what the reply says All post albeit Domestic or Overseas now has to be tracked

and is counted against the VTR

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Seller_MGIfFYxXbltB5
In reply to: Seller_zQYEhPptUDHAN’s post

Anyone got anyupdeas on this as I am having the same issues and seller central saying they should be tracked

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Sakura_Amazon_
In reply to: Seller_zQYEhPptUDHAN’s post

Hello @Seller_zQYEhPptUDHAN,

Could you please share the case ID to the Seller Support Team so I can check it ?

Thank you @Seller_ZVAz3d5lZuGid and @Seller_ZJhFeE3tNKzfh for your answers !

Regards,

Sakura

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Seller_ZVAz3d5lZuGid
In reply to: Sakura_Amazon_’s post

....but are our answers correct ? - be useful to know for the future, or has something changed that we do not know about, or are SS giving out incorrect information ? (again !!!!)

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Seller_lx3tBQ67kUzc8
In reply to: Seller_ZVAz3d5lZuGid’s post

Sakura_Amazon_ , just to let you know that all my packages sent to Ireland are now shoing against my VTR. Can you please clarify if this is just a temporary glitch or is Amazon now requiring tracking for all overseas packages? I have checked my VTR report to confirm this.

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Seller_ZVAz3d5lZuGid
In reply to: Seller_lx3tBQ67kUzc8’s post

Your tag to Sakura does not seem to work, and I have just tried to tag her in my post, but not highlighting in blue. Hopefully she will see the posts - not sure why some mods cannot be tagged ??

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Seller_lx3tBQ67kUzc8
In reply to: Seller_lx3tBQ67kUzc8’s post

My VTR is now suddenly down to 12.5% due to the last 7 items I sent to Ireland.

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Seller_ZVAz3d5lZuGid
In reply to: Seller_lx3tBQ67kUzc8’s post

Hmmm - not good. We need clarification on this, though does not affect me as I do not sell outside UK.

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Seller_lx3tBQ67kUzc8
In reply to: Seller_ZVAz3d5lZuGid’s post

I notice it Amazon's policy still states " If you’re a UK-based seller delivering to customers in the EU, you’re exempt from providing tracking information unless you use a tracked delivery method. "

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Seller_zQYEhPptUDHAN
In reply to: Sakura_Amazon_’s post

Tis is greensleeves Books the original poster

My case ID is 9880947612

looking forward to a reply

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Seller_MGIfFYxXbltB5
In reply to: Sakura_Amazon_’s post

I have the same issue

ID 9881602742

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Seller_MGIfFYxXbltB5
In reply to: Seller_lx3tBQ67kUzc8’s post

has anything changed on this matter

also please could you point me to where thehis statement is so I can show it to ss

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Seller_lx3tBQ67kUzc8
In reply to: Seller_MGIfFYxXbltB5’s post

Hi, it's in the Valid Tracking Rate (VTR) FAQ which is located here: https://sellercentral.amazon.co.uk/help/hub/reference/G201817070?ref=sp_st_vtr_summary

The exact copy and paste text is:

What is the policy for cross-border deliveries?

If you’re a UK-based seller delivering to customers in the EU, you’re exempt from providing tracking information unless you use a tracked delivery method. When you select your carrier and delivery method, you’ll be prompted to provide the tracking ID if the delivery method is tracked. For more information about the list of exempted shipments for VTR calculation, go to Valid Tracking Rate (VTR).

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Seller_MGIfFYxXbltB5
In reply to: Seller_lx3tBQ67kUzc8’s post

thanks have you had a solution yet

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Sakura_Amazon_
In reply to: Seller_zQYEhPptUDHAN’s post

@Seller_zQYEhPptUDHAN , Thank you for the case ID. I see that the case is still pending Amazon's response.

Please let us know here when you get an update.

In the meantime, I contacted the relevant Partner Team to review your situation. I included @Charlie as well (I have an issue with tagging you).

Let me know if you get any updates or your VTR report changes.

Regards,

Sakura

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Sakura_Amazon_
In reply to: Seller_zQYEhPptUDHAN’s post

Dear Sellers,

If you experience the same situation, please let me know here and share the following information:

  • Case ID opened to Seller Support

I am monitoring this thread, and I have contacted our Partner Team to review it.

Regards,

Sakura

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Seller_nRhZxElkqUPAM
In reply to: Seller_zQYEhPptUDHAN’s post

Hi there

can you add ours too

Case: 9887113932

SS keep trying to close the case with unhelpful resolution.

Thanks

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