Overseas Postings
Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight
Sakura_Amazon_
Hello @Seller_zQYEhPptUDHAN,
Could you please share the case ID to the Seller Support Team so I can check it ?
Thank you @Seller_ZVAz3d5lZuGid and @Seller_ZJhFeE3tNKzfh for your answers !
Regards,
Sakura
Sakura_Amazon_
@Seller_zQYEhPptUDHAN , Thank you for the case ID. I see that the case is still pending Amazon's response.
Please let us know here when you get an update.
In the meantime, I contacted the relevant Partner Team to review your situation. I included @Charlie as well (I have an issue with tagging you).
Let me know if you get any updates or your VTR report changes.
Regards,
Sakura
Sakura_Amazon_
Dear Sellers,
If you experience the same situation, please let me know here and share the following information:
- Case ID opened to Seller Support
I am monitoring this thread, and I have contacted our Partner Team to review it.
Regards,
Sakura
Seller_MGIfFYxXbltB5
Seller_MGIfFYxXbltB5
Seller_nRhZxElkqUPAM
Hi there
can you add ours too
Case: 9887113932
SS keep trying to close the case with unhelpful resolution.
Thanks
Seller_MGIfFYxXbltB5
This is crazy I have been dispatching non domestic items the same since vtr came out and absolutely no issues, now Amazon have completely moved the goal posts my VTR is 8% and am extremely stressed about this.
if amazon want to change the policy they have to warn us @Sakura_Amazon_
Seller_zQYEhPptUDHAN
Just had a look at my integrated Royal Mail services with Amazon and all of the Overseas services I have with Royal Mail are not shown
I was told that choosing OTHER would not go against our VTR but it looks as though it is
What a mess
Seller_zQYEhPptUDHAN
It looks like all Overseas post now have to be tracked
Seller_MGIfFYxXbltB5
waht will you do on the scroll downs
am thinking
royal mail as carrier
service other
and then enter the tracking number that starts with UH
Seller_NkhMsqPM4IOLH
And ours too please. case IDs:
9881203412
9881718502.
Had a really unhelpful response after emailing managingdirector@ after so-called seller support couldn't answer my query.
Sakura_Amazon_
Hello Sellers,
Thank you for coming back and providing the data that I asked for. Also, I reviewed the Seller Support answers that you shared here.
I am still working on it, but I will get back to you once I receive any updates.
Regards,
Sakura
Seller_U2vIAHLufUGPJ
Hi all,
We are experiencing the same issue as other sellers here. Orders with earliest delivery dates of around the 11th of May that are outside the UK are flagged has having invalid tracking.
These orders are mostly being sent normal royalmail airmail large letter (DG4) and have the customs tracking number posted to amazon. We have
I too need help urgently.
Sakura_Amazon_
Hello Sellers,
Could you additionally share with me examples of impacted order IDs ?
@Seller_zQYEhPptUDHAN @Seller_MGIfFYxXbltB5 @Seller_QBYDtMunXcNNa @Seller_nRhZxElkqUPAM, @Seller_UdCB3aWxjRwo9 @Seller_EwHegXNU7JHwf@Seller_9WoNDSbKv0Xfu@Seller_gN9g34EIWgbQI@Seller_NkhMsqPM4IOLH @Seller_U2vIAHLufUGPJ
As I understand it, there is no change in your reports and the issue still persists, correct ?
Thank you for your collaboration !
Sakura
Seller_gN9g34EIWgbQI
@Sakura_Amazon_
Are there any update about this? The situation is getting worse daily.
