Does anyone ever win a Safe T claim?
Had a return, the customer claimed the item did not fit. Ok even though the sizes are on the listing Amazon grant a refund, I get the parcel back should be a hundred pieces but theres loads missing.
Make a safe t claim send picture of parts, simple its clear.
No we want a photo of the return label, but I had thrown this away so cant send one, why is the label relevent, Ive got te parcel back I didnt say hey hadnt returned it I say.
Claim denied
Does anyone ever win a Safe T claim?
Had a return, the customer claimed the item did not fit. Ok even though the sizes are on the listing Amazon grant a refund, I get the parcel back should be a hundred pieces but theres loads missing.
Make a safe t claim send picture of parts, simple its clear.
No we want a photo of the return label, but I had thrown this away so cant send one, why is the label relevent, Ive got te parcel back I didnt say hey hadnt returned it I say.
Claim denied
7 replies
Seller_d8YGbIjNqwFxn
I have been caught out before with them requiring a picture of the label. This seems to be a standard requirement for all SAFE-T Claims so it would be useful if they could tell you that when you make the claim.
As for winning SAFE-T claims I have won in the past but I have never got back a full reimbursement back.
More recently I have found it harder to win SAFE-T claims. The last couple I have put in were both rejected.
Seller_ZQyopdiwkUHOZ
For any Safe-T claim or refund reduction, they require a clear photo of the return label. I had one rejected because the text on the label was blurry in my photo.
You'll never convince me it's anything other than Amazon trying to make it as awkward as possible so people decide it's not worth the effort but Amazon get to claim they have support structures in place while actively rod blocking people.
Ana_Amazon
Hello @Seller_FzYxqnSoia90P
Thanks for bringing your concern to the forums.
I'd like to help clarify the Safe-T claim process so that future claims have the best chance of success. When filing a Safe-T claim, Amazon requires specific supporting documentation, which includes a clear photograph of the returned package with the return shipping label visible. This label links the return to the specific order and confirms the package you received is the one associated with that transaction. While I understand it may seem unnecessary when you're not disputing the return itself, it is a standard verification step that applies to all Safe-T claims. You can check the full policy in the Reimbursements for seller-fulfilled orders with Amazon prepaid return labels help page.
For future returns, I'd recommend photographing the return label and the contents of the package as soon as it arrives, before discarding any packaging. This will ensure you have all the evidence needed should you need to file a claim.
I hope this helps clarify.
Kind regards,
Ana
