1 star feedback left with no proof
I have received a Negative review on a product we sell a lot of.
The problem is we have never had any good reviews on this item.
so now it is marked as very poor.
The customer did not contact us or ask for a refund or replacement.
I know the product was fine and packaged well when it left us.
They claim the product was dented and scratched
without proof or contacting us, how our they allowed to leave a 1 star review ?
which as we know is damaging to us as sellers
7 replies
Seller_QuM1AZgzfU9x4
The answer is really because Amazon allows them to.
Seller_ZJhFeE3tNKzfh
simple answer is because Amazon allow it. What is surprising is you’ve sold a lot without any reviews or ratings until now
JiAlex_Amazon
Hello @Seller_TRs8x2JRNgiPL
While I can't comment or provide you direct recommendations on how to handle this type of scenarios, here are some help pages that may give you more info:
Customer product reviews policies
Can Amazon remove buyer feedback?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_a6TQH14n0haom
I received a 1star feedback and buyer stated she hadn’t read description properly and thought it was cm not inches, complained to Amazon that it was buyers fault, they wouldn’t remove. You can’t win!!!
Seller_ssemBDIznqPSz
[Moderator Edit: removed SPAM commentary]
Seller_yGq0TF8nUbt70
amazon bu konuda bir denetim sistemi getirmeli.can sıkıcı
