Refund initiated email
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Seller_Fhj6jnH9gHmHG

Refund initiated email

Hi Team,

I received Refund Initiated emails from Amazon Seller Central and the orders specified in the email are not included in the FBA customer returns report.

Why are these orders not included in the report, in which report can these orders be found.

Thank you.

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8 replies
Fulfil Orders
Tags:FBA, Fulfilment, Fulfilment Centre
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8 replies
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Seller_7MkPDfvuAAs55
In reply to: Seller_Fhj6jnH9gHmHG’s post

@Bryce_Amazon I received one of these as well. I reached out to Seller Support and was told the order does not belong to my seller account. Amazon deducted the money from my seller account so it certainly does. I've responded with screenshots but am not hopeful about receiving a satisfactory answer. Any insight you can offer would be welcomed.

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user profile
Bryce_Amazon
In reply to: Seller_Fhj6jnH9gHmHG’s post

Hey @Seller_7MkPDfvuAAs55,

Thanks for tagging and bringing this to my attention - do you have the seller support case ID where you provided screenshots? I would be happy to review and see if I can assist further.

@Seller_Fhj6jnH9gHmHG - same for you!

- Bryce

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