Hello Everyone,
A hijacker has been successfully changing brand name, A+ content, bullet points and title on my ASINs. This has been going on from the past month. I have gained back control for everything but he again gets the control through Amazon team.
I have been going back and forth with the SS team, BR team and they reply back with the same bookish responses which are of no help. Each time I have to explain the entire scenario to the Support team and they refresh the ASINs back to my brand name. But I have not been able to find a permanent fix to this.
The hijacker has again requested for brand attribute to be update, I know this because I get an email from Amazon stating that they were contacted regarding potentially incorrect information on the ASIN and I can update it if I want. Well, after being told several times by the SS team to ignore this email, the brand name gets changed within a week and I lose all editing control.
Please note that I have registered brand on Amazon and have always been selling under my own brand name. The hijacker's entire existence of company registration and brand registration is done after a year of my product being already sold.
I urge the moderators here to take note of my case and please prevent the hijacker from attacking my ASINs
So far Amazon has not been very helpful and we have still not managed to resolve the issue resulting in loss of business and also have had stock returned back to us at our costs.
I find it really surprising that Amazon does not have systems in place to prevent Hi Jackers disrupting business in this way.
A1 Medical Ltd
