Hi @JiAlex_Amazon

We have three more cases that require review. Once again, it appears that Feedback Manager is sending automated responses without properly assessing our cases. We receive a response within minutes, which strongly suggests an AI-driven system that does not thoroughly check the details. As a result, our seller performance is being unfairly impacted.

According to Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller. However, in these cases, the feedback appears to be factually incorrect and is unfairly affecting our metrics.

Case: 10823132682 (Order: 203-0855620-3377927)

We strongly believe this is an attempt by another seller to harm our business. All our orders are packed under camera surveillance and logged into our system as proof, which we can provide if needed.

This buyer has previously purchased the same item and left negative feedback under similar circumstances. We suspect he intentionally damaged the item or that it was damaged during shipping.

Despite providing photographic proof to the customer, he has left negative feedback again.

We request a solution to block this buyer, as we have never been able to satisfy him, and he immediately leaves negative feedback.

In a previous case, you reviewed this buyer’s feedback history but could not remove an older feedback because it was beyond the 3-month window.

Case: 10785690932 (Order: 205-3068866-8910752)

The customer’s feedback is entirely inaccurate. His original delivery date was Saturday, but due to an Evri issue, it was delivered on Monday.

In his feedback, he claims that Amazon displayed incorrect tracking information. As we all know, Amazon sometimes shows delayed or lost status even when parcels have already been delivered.

The customer also mentioned that the delivery would be delayed by five additional days, which is completely false.

Based on Amazon’s feedback policy, all feedback should reflect the true experience between the seller and buyer. Given that the negative feedback is based on misleading information, we request its removal.

Case: 10823189062 (Order: 203-8510370-7204313)

In this case, the delivery was indeed late by three days. However, we explained the situation to the customer, and she agreed to remove the feedback but does not know how to do so.

If you review our message history, you will see her confirmation. Could you assist in guiding her through the removal process?

We appreciate your prompt attention to these cases, as they are unfairly affecting our seller performance.

Best regards,