The appeals I send to Amazon are not read. The bots reject the appeal I sent within minutes.
My Amazon account has been disabled due to restricted product policy. I am sending all the documents and my defense as requested by Amazon. but it is rejected within minutes. It is impossible to read so many texts and documents in minutes. Please authorities see this message. I request that my appeals be read and my account be reactivated.
2 replies
Seller_ZJhFeE3tNKzfh
This is just a forum of other amazon sellers. Not a direct line to seller support.
Guidance can be offered - but the basic questions would be what was restricted and what are you providing in evidence
Seller_ae51e0CJoHqCX
You will be getting rejections for 2 reasons if this is automated.
The system is flagging something in your documents that it does not like, so if you repeat the same process with the same documents it will continue to reject until it sees something new.
My recommendation would be to go through your notification line by line and answer every query carefully and send the docs in a different format.
If this is still rejecting then raise a support ticket and ask them specifically which part of the documentation needs further attention or scrutiny.
If a document is rejected you would normally get an email that does not always show in your notifications stating the rejection and giving reason why it has been rejected.
Seller support cannot override the system when it comes to rejection unless you know specifically why it is being rejected. For example it could be missing a key part of an address, it nay not be signed etc. A whole host of reasons that are justifiable in rejection but not easy to spot.
At the end of the day they may just not want you to sell the product as it is restricted and have no obligation to you to grant permission.
