Feedback wrongly placed under Seller Feedback instead of Product Review
Hello, I would like to ask for help from a forum moderator to escalate this case to the Feedback Review Team. CASE 11650071282
We received negative feedback saying:
“The picture was smudge not good quality.”
This clearly refers only to the product quality, not to fulfilment, shipping, or customer service.
According to Amazon’s Feedback Removal Policy, this type of comment qualifies as a product review, which should be placed on the product detail page rather than as seller feedback.
We already contacted Seller Support twice, but both times received the same standard response saying it doesn’t violate guidelines.
However, it clearly falls under the removable category:
“The entire feedback comment is a product review.”
Could a moderator please escalate this to the Feedback Review Team for manual evaluation?
Thank you very much for your help and time.
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon__ @Sarah_Amzn
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
Feedback wrongly placed under Seller Feedback instead of Product Review
Hello, I would like to ask for help from a forum moderator to escalate this case to the Feedback Review Team. CASE 11650071282
We received negative feedback saying:
“The picture was smudge not good quality.”
This clearly refers only to the product quality, not to fulfilment, shipping, or customer service.
According to Amazon’s Feedback Removal Policy, this type of comment qualifies as a product review, which should be placed on the product detail page rather than as seller feedback.
We already contacted Seller Support twice, but both times received the same standard response saying it doesn’t violate guidelines.
However, it clearly falls under the removable category:
“The entire feedback comment is a product review.”
Could a moderator please escalate this to the Feedback Review Team for manual evaluation?
Thank you very much for your help and time.
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon__ @Sarah_Amzn
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
0 replies
Sakura_Amazon_
Hello @Seller_j9nbblCHcVgo0,
I have contacted the relevant Team to check your Feedback.
Sakura_Amazon_
I have received the update from the Team that I am sharing below :
After reviewing your request to remove posted feedback on Order ID: 204-7752434-6164364 for this seller, we have found that it is not eligible for removal because the content does not meet the criteria to be considered abusive, inaccurate, or retaliatory.
Unfortunately , I can't provide any further support here.
Regards,
Sakura
Seller_AriZ7KEw33E2r
This text has been removed by a moderator since it violates our Community Guidelines
Seller_EXwt7GyQDq9DX
you will never get any support from amazon . at amazon seller have no respect and support .
not long , we will see amazon name in books " biggest scam and fraud of this century"
