Refused package, can't refund customer

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Seller_vO3aEB8i0VYYd

Refused package, can't refund customer

I shipped a customer a package. Once it reached his country’s customs he decided he didn’t want it and refused it. We received it back. He wants a refund, but doesn’t have the option to request one. I do not have the option to refund him. Please help.

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7 replies
Tags:Customer, Refunds
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7 replies
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Seller_ejwc84JNL5Uk6

Just go into the order and press refund option. You don’t need a refund request from the buyer.

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Seller_Ep0O9RYCwX7To

I’ve had this happen before, very frustrating as you’ve paid the overseas costs, but yes you should just be able to click refund customer without a request. I am not sure whether you are obliged to return the postage costs you have incurred.

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