Issue with TransferWise and my Amazon payment account
Hello again,
Im having serious troubles in last 48 hours here. Until Im trying to resolve suspension caused for unauthorized access I’ve received this email from Amazon:
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Because my company is located in Europe I was working with Currencies Dirrect in t he past. Than I saw that TransferWise are giving me better conditions. But it seems they are having some technical issues atm.
And my TransferWise bank deposit account was refused by Amazon. I added again my Currencies Dirrect bank details and sent Amazon email with attached Sertificate and ask them to check my bank details once again.
Do you think they will check my details again ? Im worried about this sentence : Unfortunately, this means that you will not be able to continue to sell on Amazon.
Somebody with similar issue before ?
2 replies
Seller_W3UeJVQ8ZSC94
I’ve received very quick reply after providing again my Currencies Dirrect details.
Hello
Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account. Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue.
Sincerely, Seller Performance Team Amazon.co.uk
Seller_5qF3q2NBYHw1W
Possibly your account has been flagged with suspected fraudulent activity (like changes address back could trigger that ? )
I had to send an email to seller-verification-enquiry@amazon.co.uk , when initially setting up my account with TransferWise, the automated system (or normal methods) would always reject TransferWise so i contacted them on the email and they solved it quickly.