Hi Amazon Support Team,

I am trying to update my legal entity information from Individual to Sole Proprietor in my Amazon Seller account. However, I am unable to access the Identity Information page from last 2 months as it is not loading properly.

Tried to contact support team but they keep delaying the process or help.

I have tried:

✔️ Clearing cache and cookies

✔️ Using different browsers and devices

✔️ Checking for any pending verification steps

Despite these efforts, the page still won’t load, preventing me from making the necessary changes. Could you please assist me in updating my legal entity information or provide an alternative way to resolve this issue?

@Seller_Huz6FT08OxHAR

@Seller_mIRnuhdx7l5sN

@Seller_DNQGSsdC7DccM

@Seller_hnDMgUKxMh1V4

@Seller_fgtTzyHQfOM1x

Best regards,

Id really appreciate some help please.

Ive been trying to close my account for months. Amazon just doesn't respond to the help cases created by the "close account" request under accounts.

I have had so many conversations with Amazon associates who say "only the internal team can close an account." Repeatedly requesting on the same case (created by amazons automatic closure system) for closure, or creating other cases -doesnt help.

Ive downgraded to individual. I have no stock, no balance, and an account that is healthy. To top it all, I have now been threatened (via email) that if I don't give an epr number to Amazon France, im going to be charged fees. I have no interest in selling in France, never signed up to it, have no epr registration and never want to.

This "not responding" seems to be a license to print money for themselves. It's easy to sign up to Amazon, but when you want to leave (even with a healthy account), amazon is preventing me. Short of getting a legal team to take over, I don't know what else to do. Can anyone help?

I have sent 10 items to amazon to be listed and have decided to have them returned to me, Amazon has only sent 5 of them back to me and the other 5 have went missing, but doesn't show as being missing officially. I have been pointlessly contacting customer support and being told my inventory has been added to your account as B07VC7ZN6P, as part of a Product Redefinition. Exept nothing is showing as such and is just stuck in limbo. I then got slightly further a head with support and was told to do something called a Full Update, which I attempted to and have made mistakes and honestly just don't understand it. The fact that an Amazon employee can't see that i've sent 10 items, only received 5 back and can't manually add the 5 back on to my account in order to request them back is terrible. I really need someone at Amazon to address this. I'm sick of being told that someone in a different department will fix this only to give me some stock reply. I've had to upgrade from a personal account to a professional account just to attempt this Full Update stuff only to not be able to.