Item Mistakenly Refunded
How can i reverse this transaction?
2 replies
Seller_esvgLzKXw2YAl
You can’t.
Your only option is to ask the buyer to pay once again via contacting support.
Not much else you can do.
Seller_hC0hNVDuILaKO
@DigitalSalesUK
You had up to two hours to stop the refund I believe, any longer than that and it is too late.
I mistakenly refunded an order. What happens now?
When you generate a refund, it will sit in Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click on the Cancel all pending refunds for this order link. If you cannot see this link, the refund has been released to the buyer and can no longer be cancelled.
If this is the case, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. If the buyer agrees, ask them to contact Amazon Customer Service to request a recharge. We can recharge the buyer’s credit card for the order only if we receive the request directly from the buyer. Once the buyer’s card has been recharged, the recharged amount will appear as a credit in your Payments account. Once the customer’s card has been recharged, the recharged amount will appear as a credit in your Payments account.
