DELAYED DELIVERY DATES
Morning
My prime and my standard delivery dates have been padded by 1 day.
This normally only happens when I have a warning for LDR or something like that. however I have had no warnings and there is no reason for Amazon to extend my delivery date by just 1 day. Removing my next day delivery option has had a massive impact on my sales which could cause me to stop trading.
does anyone understand why and how to get this reversed?
DELAYED DELIVERY DATES
Morning
My prime and my standard delivery dates have been padded by 1 day.
This normally only happens when I have a warning for LDR or something like that. however I have had no warnings and there is no reason for Amazon to extend my delivery date by just 1 day. Removing my next day delivery option has had a massive impact on my sales which could cause me to stop trading.
does anyone understand why and how to get this reversed?
14 replies
Roberto_Amazon
Hello! @ENVIROZEST
This is Roberto.
I was able to find that you reported this issue with our Seller Support team in the case ending in 9242. The issue has been forwarded to an internal team for review, I am currently connecting with that internal team to get a response on this.
Once I have an update, I will contact you back.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_hzM671NZ1X5YX I wanted to check in with you to inform you this issue has been escalated, I will contact you back once I have additional insight.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for the patience. Our partner teams continue to research this matter, I am on top of this and will share the updates as they become available.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Hello. This is still under review.
As soon as I have new information, I will let you know.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for your continued patience. This is still under review.
Roberto_Amazon
@Seller_hzM671NZ1X5YX
Our partner team has confirmed that there is no padding in your account. If you are still observing delayed promised deliveries, please share order IDs we can take as examples to our partners teams.
DELAYED DELIVERY DATES
Morning
My prime and my standard delivery dates have been padded by 1 day.
This normally only happens when I have a warning for LDR or something like that. however I have had no warnings and there is no reason for Amazon to extend my delivery date by just 1 day. Removing my next day delivery option has had a massive impact on my sales which could cause me to stop trading.
does anyone understand why and how to get this reversed?
DELAYED DELIVERY DATES
Morning
My prime and my standard delivery dates have been padded by 1 day.
This normally only happens when I have a warning for LDR or something like that. however I have had no warnings and there is no reason for Amazon to extend my delivery date by just 1 day. Removing my next day delivery option has had a massive impact on my sales which could cause me to stop trading.
does anyone understand why and how to get this reversed?
DELAYED DELIVERY DATES
Morning
My prime and my standard delivery dates have been padded by 1 day.
This normally only happens when I have a warning for LDR or something like that. however I have had no warnings and there is no reason for Amazon to extend my delivery date by just 1 day. Removing my next day delivery option has had a massive impact on my sales which could cause me to stop trading.
does anyone understand why and how to get this reversed?
14 replies
14 replies
Roberto_Amazon
Hello! @ENVIROZEST
This is Roberto.
I was able to find that you reported this issue with our Seller Support team in the case ending in 9242. The issue has been forwarded to an internal team for review, I am currently connecting with that internal team to get a response on this.
Once I have an update, I will contact you back.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_hzM671NZ1X5YX I wanted to check in with you to inform you this issue has been escalated, I will contact you back once I have additional insight.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for the patience. Our partner teams continue to research this matter, I am on top of this and will share the updates as they become available.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Hello. This is still under review.
As soon as I have new information, I will let you know.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for your continued patience. This is still under review.
Roberto_Amazon
@Seller_hzM671NZ1X5YX
Our partner team has confirmed that there is no padding in your account. If you are still observing delayed promised deliveries, please share order IDs we can take as examples to our partners teams.
Roberto_Amazon
Hello! @ENVIROZEST
This is Roberto.
I was able to find that you reported this issue with our Seller Support team in the case ending in 9242. The issue has been forwarded to an internal team for review, I am currently connecting with that internal team to get a response on this.
Once I have an update, I will contact you back.
Regards,
Roberto
Roberto_Amazon
Hello! @ENVIROZEST
This is Roberto.
I was able to find that you reported this issue with our Seller Support team in the case ending in 9242. The issue has been forwarded to an internal team for review, I am currently connecting with that internal team to get a response on this.
Once I have an update, I will contact you back.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_hzM671NZ1X5YX I wanted to check in with you to inform you this issue has been escalated, I will contact you back once I have additional insight.
Regards,
Roberto_Amazon
Hello! @Seller_hzM671NZ1X5YX I wanted to check in with you to inform you this issue has been escalated, I will contact you back once I have additional insight.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for the patience. Our partner teams continue to research this matter, I am on top of this and will share the updates as they become available.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for the patience. Our partner teams continue to research this matter, I am on top of this and will share the updates as they become available.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Hello. This is still under review.
As soon as I have new information, I will let you know.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Hello. This is still under review.
As soon as I have new information, I will let you know.
Regards,
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for your continued patience. This is still under review.
Roberto_Amazon
@Seller_hzM671NZ1X5YX Thank you for your continued patience. This is still under review.
Roberto_Amazon
@Seller_hzM671NZ1X5YX
Our partner team has confirmed that there is no padding in your account. If you are still observing delayed promised deliveries, please share order IDs we can take as examples to our partners teams.
Roberto_Amazon
@Seller_hzM671NZ1X5YX
Our partner team has confirmed that there is no padding in your account. If you are still observing delayed promised deliveries, please share order IDs we can take as examples to our partners teams.
