The shipment was delivered on November 20, 2025, and the shipment has been closed.
There was a shipment delivered on November 20, 2025 and no registration has been made. The shipment was created more than 90 days ago, so its status has changed to "completed". During this time, we contacted Amazon repeatedly, and they told us to wait, citing slow delivery during peak periods.
We have now contacted the relevant team to investigate, and the response we received is that the delivery certificate only confirms that the carrier made the delivery at our fulfillment center, and does not confirm that the goods and quantities received by Amazon are consistent with the exact goods and quantities stated in your inbound plan. We have rejected your claim for compensation for the following goods because we have not received all the expected quantities as per your inbound plan.
In a previous case record, a reply stated that the shipment was indeed scheduled for warehousing based on the code, and the delivery receipt also had a warehouse signature. However, not a single box or product was scanned. What was signed for?
case ID: 11758969162, 11772866962, 11782910632, 11828874122, 11833466412, 11860161572, 11892148242, 11900688382
@Christine_Amazon@TaylorR_Amazon@Ken_Amazon@NR_Amazon@Sakura_Amazon_@Bryce_Amazon@Julia_Amazon @Simon_Amazon @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon
The shipment was delivered on November 20, 2025, and the shipment has been closed.
There was a shipment delivered on November 20, 2025 and no registration has been made. The shipment was created more than 90 days ago, so its status has changed to "completed". During this time, we contacted Amazon repeatedly, and they told us to wait, citing slow delivery during peak periods.
We have now contacted the relevant team to investigate, and the response we received is that the delivery certificate only confirms that the carrier made the delivery at our fulfillment center, and does not confirm that the goods and quantities received by Amazon are consistent with the exact goods and quantities stated in your inbound plan. We have rejected your claim for compensation for the following goods because we have not received all the expected quantities as per your inbound plan.
In a previous case record, a reply stated that the shipment was indeed scheduled for warehousing based on the code, and the delivery receipt also had a warehouse signature. However, not a single box or product was scanned. What was signed for?
case ID: 11758969162, 11772866962, 11782910632, 11828874122, 11833466412, 11860161572, 11892148242, 11900688382
@Christine_Amazon@TaylorR_Amazon@Ken_Amazon@NR_Amazon@Sakura_Amazon_@Bryce_Amazon@Julia_Amazon @Simon_Amazon @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon
5 replies
Glenn_Amazon
Hello @Seller_KCelVkgKrWROG,
I apologize for the time it took to reply to your thread. I've reviewed your case and at this time the determination from the internal team was that the units were identified to not be included in your shipment. You can appeal by providing your details in your case however at this time there is no further escalation we can offer. We recommend reviewing your prep and contents with the carrier to ensure shipments contain correctly units that match the shipping plan exactly. Thank you for your understanding.
-Glenn
