Anyone ever received THIS EMAIL from Amazon-UK? (Very ODD, but NOT SPAM!)
Anyone ever received this email? Never ever seen this one before, in about 15 years of selling.
It is in my account’s notifs, so not spam.
But the reply-to email is unusual (apuk-seller-verification-enquiry@amazon.co.uk) and different from the sender (seller-verification-enquiry@amazon.co.uk).
I don’t know what they mean as a.o. I have only 1 selling account on Amz UK, and receive Amazon payments to this bank account only from thisd 1 selling account.
Have they made an error?
I replied right away, when might I get an acknowledgement of my reply or anything?
Here’s the email received;
From: seller-verification-enquiry@amazon.co.uk
Reply to: apuk-seller-verification-enquiry@amazon.co.uk
SUBJECT: [Action Required] Information needed for your Selling on Amazon payment account
Hello,
The bank details registered to your account are also used by another Selling on Amazon account.
Please respond to this email to clarify the relationship between your businesses.
If you do not respond to us within 60 days, we will be unable to prevent the suspension of your selling privileges.
If you have any questions, you can contact us at any time, by clicking below and selecting “Your Account” > “Account Verification”: (https://sellercentral-europe.amazon.com/cu/contact-us?skipHelpHubRedirect=true&uid=QTMxWkNMSTUyTjdXSlgtMTU4MDAyOTE3MDAwNw%3D%3D).
Sincerely,
The Amazon Payments Team
Amazon Payments provides services to customers through the following entities: (1) Amazon Payments Europe SCA (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments Europe SCA provides the payment services to process transactions on the Amazon.nl, Amazon.de, Amazon.fr, Amazon.es, and Amazon.it marketplaces. (2) Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services. Amazon Payments UK Limited provides the payment services to process transactions on the Amazon.co.uk marketplace.
And BTW, I can’t find any “Your Account” & “Account Verification” in my Seller Central space.
Anyone ever received THIS EMAIL from Amazon-UK? (Very ODD, but NOT SPAM!)
Anyone ever received this email? Never ever seen this one before, in about 15 years of selling.
It is in my account’s notifs, so not spam.
But the reply-to email is unusual (apuk-seller-verification-enquiry@amazon.co.uk) and different from the sender (seller-verification-enquiry@amazon.co.uk).
I don’t know what they mean as a.o. I have only 1 selling account on Amz UK, and receive Amazon payments to this bank account only from thisd 1 selling account.
Have they made an error?
I replied right away, when might I get an acknowledgement of my reply or anything?
Here’s the email received;
From: seller-verification-enquiry@amazon.co.uk
Reply to: apuk-seller-verification-enquiry@amazon.co.uk
SUBJECT: [Action Required] Information needed for your Selling on Amazon payment account
Hello,
The bank details registered to your account are also used by another Selling on Amazon account.
Please respond to this email to clarify the relationship between your businesses.
If you do not respond to us within 60 days, we will be unable to prevent the suspension of your selling privileges.
If you have any questions, you can contact us at any time, by clicking below and selecting “Your Account” > “Account Verification”: (https://sellercentral-europe.amazon.com/cu/contact-us?skipHelpHubRedirect=true&uid=QTMxWkNMSTUyTjdXSlgtMTU4MDAyOTE3MDAwNw%3D%3D).
Sincerely,
The Amazon Payments Team
Amazon Payments provides services to customers through the following entities: (1) Amazon Payments Europe SCA (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments Europe SCA provides the payment services to process transactions on the Amazon.nl, Amazon.de, Amazon.fr, Amazon.es, and Amazon.it marketplaces. (2) Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services. Amazon Payments UK Limited provides the payment services to process transactions on the Amazon.co.uk marketplace.
And BTW, I can’t find any “Your Account” & “Account Verification” in my Seller Central space.
6 replies
Seller_f5cnodyVjLD4S
Hi,
Amazon payments UK (APUK) have probably picked up on your Amazon buyer account with the same email address and/or bank card details.
You are correct in thinking it is genuine apuk-seller-verification-enquiry@amazon.co.uk especially as you found it in SC notifications.
Like many sellers ATM it looks like your account is being reverified.
Seller_xUKHc5xSYJmI4
There are lots of phishing emails daily. It would be good if Amazon sends messages to the seller account online rather than their email. All sellers can pick emails when logged in and action anything that needs actioning. There has been numerous phishing attempts which look very genuine. It appears they context of the email is copied from a genuine email and with the hyperlinked edited to a website which appears to look like Amazon.
I always look at the header of the email and look at the IP location. There are several videos online how the recipient can check location of email.
