Contacting Customers - Product Recall
Hello.
I've had a look and can't see this mentioned anywhere else.
We have a product, which we don't need to recall, but we do need to inform customers about a potential issue.
It's around 100 customers/orders that are affected.
Seller support has advised that the only solution is to contact each buyer individually, which we can, but there must be a quicker way to do it en masse?
Anyone has this issue before?
Thanks,
IH
4 replies
Seller_4l99X0o9HtIjG
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon
Seller_ZJhFeE3tNKzfh
No - you'd need to contact them all individually.
Only realistic alternative would be to get all of their amazon messaging email addresses and do a generic BCC email to them all. Not sure though if you can actually access those email addresses as easily anymore though.
Seller_76AUwmqvSyRIM
Making sure you start the email subject with [IMPORTANT] to ensure that those that have blocked messages still have a chance of receiving them.
Hurry up before they turn off that facility.
Seller_d8YGbIjNqwFxn
You may not get much luck being able to send messages to customers once the order has been confirmed. Then ensuring customers read the message is another problem. You have no proof they have read or received the message and understood the issue.
Whilst it is more expensive you may find it easier to write a letter to each customer informing them of the issue. You are better covered this way if there is any come back later and a customer has an issue with the item. If you can charge the cost of this back to your supplier.
