Hi Everyone;

Amazon recently remove the product detail page due to GTIN issue across all marketplaces; We did provide and affiliation letter that we are the brand owner and manufacturer; the gs1 prefix certificate and letters. However; it has been 4 weeks and still not resolved.

Has anyone been in the same situation ? how did you guys resolved it ? Please share your experience here so that other sellers can learn and resolve the issues faster.

We try did try to request a call back from leadership team but In EU and UK. seller support is very annoying. They ask you to provide more details regarding the in sssue and then the next person who replies tries to resolve it. Waste of time. The goal of opening the case is to speak with someone more experience and provide more clarity.

FEEDBACK TO AMAZON: Please provide more support to sellers and make the access to the leadership team easier for EU and UK. This will help resolves all issues faster. Or make the specialist team available in the EU and UK.

I’ve been selling food products, including organic barberries, on Amazon under our registered brand for three years. Recently, my products earned ISO 9001, HACCP, and EU Organic certifications.

However, since early 2024, I’ve faced several issues:

1-Some of my listings are being deactivated by Amazon.

2-When I try to resolve the issue, I receive a "Request Selling Approval" message.

3-Clicking the link results in the following error:

"We are not accepting applications to sell:

Other product(s)

Other Grocery & Gourmet Foods category in Used, Refurbished, Collectible condition(s)."

-Despite submitting multiple tickets and reaching out to Amazon support, the issue remains unresolved. I’ve been waiting for months with no progress from their internal team. This has caused significant financial losses and wasted time.

It feels like Amazon’s team is either unable or unwilling to assist, leaving me feeling helpless. Has anyone else experienced a similar situation or know of a solution? Is it possible to address this issue through legal channels?

Affected ASINs: B0DG5WSQNB, B0DG5WJD3K, B08L8HNKBH, B08L8GNXC3.

Hello Everyone,

I am seeking some advice regarding an issue with my SAFE-T claim for order 305-2565307-6080309. Here's a brief overview of what has happened:

We received a return that was not the product we sold. We submitted a SAFE-T claim, and it was denied, with a request for an invoice that included the serial number. We provided the requested invoice along with photos showing the serial number taken at the time of shipping. However, Amazon has continued to deny our claim and is no longer responding to our case.

I would greatly appreciate any recommendations on how to proceed or insights from anyone who has experienced a similar situation. Thank you for your assistance!

Best regards,