UPS / Amazon - BOL

Hi,

I am in a difficult situation, and can’t work out where to go next.

I sent a pallet to amazon, with 15 items on. Only 1 of these items were “received”, despite 15 of them being “located”

I presumed that I had sent the wrong items. I have two ASINS that look very similar, with only a subtle difference on the box. I noted this in my reconcillation tab.

Since then, I’ve had nothing but trouble. My pallet still shows as 15 “located” but one received. Each time I raise an issue with Amazon support, I am told thay because I “acknowledged” I had sent 14 items less, the case is closed and the shipment is correct. Each time they disregard everything I say and send what seems to be a template reply.

I am now trying to find my BOL to give some proof of the items I sent, because amazon now say they only received 3.9kg (each item is around this). This is despite them “locating” 15 items.

When I try to find my BOL, amazon tell me to go to UPS (their partnered carrier) with my amazon reference number. When I go to UPS, they say they cannot find anything without a “tracking number” that amazon should provide. Amazon is unable to provide me with this.

I am therefore left without a BOL, without my items, and without any proof of postage!

any help/suggestions would be much appreciated.