Combining orders that are not purchased together.
My valid tracking % is under 95%. When I check the orders it is from buyers who have purchased items within minutes of each other, but in separate transactions. I have noticed this and put the items into 1 package. I buy shipping through Amazon, so I had put the same number from the label in the tracking box of the second item. These have now been highlighted as non valid. How can I combine orders that are paid for separately but to go to the same buyer and address?
Combining orders that are not purchased together.
My valid tracking % is under 95%. When I check the orders it is from buyers who have purchased items within minutes of each other, but in separate transactions. I have noticed this and put the items into 1 package. I buy shipping through Amazon, so I had put the same number from the label in the tracking box of the second item. These have now been highlighted as non valid. How can I combine orders that are paid for separately but to go to the same buyer and address?
23 replies
Seller_k2X0L9mVRT0pW
You cannot on Amazon. The tracking will only be valid for one of the orders. Send seperately (through gritted teeth).
Seller_76AUwmqvSyRIM
ok but a mod @Topher_Amazon has confirmed my post is correct.
I don't read his reply as such. He was just saying thanks for doing his job, not confirming that you were correct.
This has been raised numerous times over the years and so far, nobody has been able to come up with a link to an Amazon policy stating what is actually required.
I'd be happy to admit that I am wrong if someone does come up with a link although, as there is no issue with what/how I do it, I will continue to combine orders without any worries. Why waste money?
Glenn_Amazon
Hey folks,
Just to clarify, it is generally not recommended to merge shipments as it can result in Valid Tracking failures. Additionally you will want to ensure your fulfillment process aligns with the Amazon Services Europe Business Solutions Agreement and the needs of your buyer. Thank you for your understanding.
-Glenn
Seller_76AUwmqvSyRIM
So it's allowed. That's clear enough. Thanks for the clarification.
Seller_540qgZMXuuXdD
Buying shipping through Amazon lands them a nice commission on each order (Amazon are not paying the shown price!), so of course sellers are forced to ship separately.
One order arrives before the other? No problem, a customer can just complain and get a refund.
Win win for Amazon. Being the most customer-centric company only applies when it benefits them.
