Child ASINs disconnected from parent ASIN
We have two parent ASINs for which the child ASINs have been disconnected and are showing as independent/standalone listings. The interesting part is that in the backend of seller central the child ASINs show under parent but on the live site they are standalone listings. We have created two cases (one case for each parent ASIN) since early October but there have been no solution and an update on the cases.
Here are case numbers:
Parent ASIN 1 - 16369468641
Parent ASIN 2 - 16502956481
26 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_I8C35sGyzmuGe
Have you tried performing a partial update using a flat file to reconnect the child ASINs to the parent?
If you haven’t done this before, Amazon provides resources on how to work with flat files, which can be helpful. Assuming you’re somewhat familiar with flat files, here are the key columns to check for reconnecting child ASINs to a parent ASIN:
- Make sure the parent_sku is correctly specified.
- The variation_theme matches what is specified for the parent.
- The variation attributes are filled out in the flat file.
If the parent ASIN already exists in the catalog, you don’t need a row for the parent ASIN—just one row for each child ASIN.
Hopefully, this helps get things back on track!
Kind regards, Michael
Seller_WBnGS7Ix3XiDX
@Seller_i6S8knzW6zU6Z gave some great advice. I have used the flat files to create the child ASIN many years ago. I have the same problem where they separated my medium size child ASIN, to be a product on its own. Can't tell you why.
The flat file wasn't easy, but you can try a few times. I finally got it right, and it showed up fixed, in 15 minutes.
It might speed things up since you are waiting. Although I would suggest you try it on your own, but they do offer partners to assist with this, for a fee, of course. Let us know if it worked.
Maybe there is a You Tube video to help also. Good luck!
Seller_I8C35sGyzmuGe
@Manny_AmazonI would appreciate if you can look into this.
Seller_pZwsXsAgyx51U
We're experiencing this issue with some of our products. Even if we successfully merge them back to the parent, Amazon will unmerge the child ASINs again. Based on a thorough review, Amazon wants to ensure that all child ASINs have the same information unless they differ in color or size. Additionally, sometimes Amazon updates the maximum character limit for parent titles, and if this limit is exceeded, it can cause the child ASINs to unmerge. Please make sure to check that as well. However, if you feel confident that they have the same information, you can create a case with Seller Support. Sometimes, it just requires double-checking all the information on the flatfile, you might need to tweak something and merge them again with a new parent.
Seller_rmjsYCGId4E6I
I had this problem, ask for a re- drive request. Call during the midnight hours or on the early morning weekend hours for the best luck. I find thats when I get the most helpful people.
Seller_Qg1FueblHU9RR
We have been having the same issue for more than a month with multiple ASINs and there is no help in sight.
Seller_1sZE5n9hympJR
We had this happen on a few where Amazon changed the product type and category on the one child, but did not change it on the parent. This never should've been changed and it separated the child off of the parent (stand-alone listing) because of the different information.
A case had to be opened for Amazon to put everything back on the child the way it originally was.
Another case had to be opened asking them to link the child back to the parent - using a file wouldn't put it back. It took many months because of course nothing is ever resolved on contact #1 or contact #15. Constant back and forth with the same inquiry and multiple cases, but eventually Amazon fixed it.
Seller_nBUcRErQhJ4JW
We have this happen now and then, Good luck with support. They have tools to fix it but wont, they will have an "internal team" ( a lame excuse) investigate and do nothing.
Manny_Amazon
Hello @Seller_I8C35sGyzmuGe,
Thanks for posting your inquiry. I've reviewed the details, and see that both cases are currently open with Support. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny