Customer opened a return and has returned a different item (Serial numbers do not match)
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Seller_qcjVSJtmMNXVq

Customer opened a return and has returned a different item (Serial numbers do not match)

What should I do in this situation. If I notify the customer then I can imagine they will panic and open A-Z claims etc. So far I have opened a case only. Some advice would be greatly appreciated.

Thanks

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Seller_ZVAz3d5lZuGid
In reply to: Seller_qcjVSJtmMNXVq’s post

Does it look like they have possibly returned their own older item ? - this is a fairly common scam - a switch. Take photos as proof, message the customer with your evidence that they have not returned the correct item that you sent, and see how they respond. It's unlikely that Seller Support will be much use !!

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