Customer requesting tax invoice
Hi all,
We have signed up for the Amazon VAT Calculation Service in order to have receipts and invoices automatically issued to customers. It is my understanding that a simple receipt is issued when customers (BTC) have not registered af VAT number or personal tax number on their account and a tax invoice is issued when they do.
However, I am now experiencing multiple requests for tax invoices from customers who have received the simple receipt and one is very persistent and threatening to report to Amazon and authorities, even though I have explained multiple times that it was automatically issued by Amazon based on their account settings.
Is there a way to reissue the receipt as an original tax invoice in the Amazon system? Any feedback and tips are more than welcome.
Thank you.
Sara
1 reply
Morgana_Amazon
Hello @Seller_QS5mtN0u2WM7Z and welcome to the forum!
On the help page I can see that for intra-EU B2C sales this service will only issue a receipt.
If the customer is not an Amazon Business customer and has requested the invoice, you must check if they have entered the tax code or VAT number in their Amazon account.
If you have entered this information, the VAT calculation service automatically issues an invoice. If you have not entered this information, the VAT calculation service issues a receipt.
Here you can find also how to Download Amazon VAT invoices.
Have a nice day!
