Delivery Label Adjustment Fee, Now Losing Money - Done Nothing Wrong?
Just noticed we have been charged an extra £3 on multiple orders for an adjustment fee. Which is more than double the original label fees of £2.95.
Our Customer Entered Dimensions & Weight are exactly the same as the Carrier-Audited Dimensions & Weight.
This seems totally unfair as we haven't entered or lied about any of the dimensions?
In theory we are now losing money on all these orders as this is a low priced item.
Do I have to ask Seller Support for re-imbursement?
2 replies
Seller_ZVAz3d5lZuGid
Is this with EVRI ? There are sSeveral threads now about this issue - you are not alone !
Seller Support will not reimburse you !
Ezra_Amazon
Hi @Seller_2AkMpLvym0zA7, thank you for flagging this.
This issue has been raised with Amazon and we’ve shared a response in the main thread to help keep everyone informed: URGENT: Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else?
Hope it helps clarify what’s happening.
Ezra!
