Hello

I've been selling on Amazon for the past 3 years and had my product recognised as a medical device previously. Due to a recent change in the parent ASIN this has now triggered all my ASINs to be suspended and the same product safety compliance documents requested.

I have sent in all the required documentation and keep chasing via the account health team and seller support, but no-one is reviewing the information I provided and reinstating my ASINs. This has been going on for 3 weeks now.

I did email the high risk child safety team too asking them what is happening but I keep getting automatic replies.

I have email evidence to show that Amazon has previously approved this product as a medical device. These types of products are sold on Amazon UK already, which proves that you can sell these types of products on Amazon.

Can I please have a moderator look at this case ID 10916279492 and connect me to someone who can actually resolve this issue?

@Blake_Amazon @Jill_Amazon @Steve_Amazon @LeviDylan_Amazon @Michelle_Amazon

I have had my listing blocked for the reason of it being a class 2a medical device. My question is what documents do I need to submit on my appeal to have the ASIN reinstated as there are other sellers listing the exact same product for over 12 months and in regards to these amazon say no violation has been identified. My product is the same as theirs from the same brand and supplier. please help

Hi everyone,

I’m facing an issue where some of our ASINs have been incorrectly classified as food or beverage items, which is blocking their enrollment in the Pan-European FBA program. These products are not food or beverage related, and as a result, our stock isn't being distributed properly across Europe. This has led to significantly higher fulfillment charges than usual, as the system seems to be defaulting to the European Fulfilment Network (EFN).

Has anyone else had this happen? If so, were you able to resolve the misclassification, and were you able to seek reimbursement for the incorrect fees charged? I’m looking for advice on how best to escalate this and get the fees refunded.

Any help or guidance would be much appreciated!