I'm hoping I can get some advice here
A buyer purchased an item - a pair of jeans - dark grey.
A few days later, they requested a return - too small.
Amazon provided a pre paid returns label - which is showing as in the Royal Mail system - enroute
Today I receive a packet from the buyer (not using the label amazon provided) - with a pair of blue jeans - same brand but not an item I stock. Also, enclosed in the packet was an invoice for this item - showing it was bought from the USA
I have contacted the buyer saying I can not refund the order as the item they have returned is not the one purchased from me - rather an item they have purchased from a different vendor - I have also sent an email to the customer with photos of the product that I received and the invoice from the other vendor
To add insult to injury - they have used the label I have provided - to presumably return my item to a different vendor - and I have been charged for this
So my question is this... when the order gets inevitably refunded automatically by amazon how can I contest the refund? My experience with Safe-T claims has been abysmal
This is a £90 pair of jeans - and I don't want to be liable to refund an item that has not been returned to me
