Closing account and then reopening
Are you able to close your account and then reopen a new one under the same name?
35 replies
Seller_DROodOAYHftnc
Pretty certain no - unless they have changed the rules recently.
Also, you can only close an account if it is fully verified and not deactivated or suspended.
Seller_7VbclcPFFRTnc
Your other 2 threads say you are just going through verification, why would you need to start again ?
Ash_AMZ
Hello @JC_Collects,
This is Ash and would help with your questions.
From the post above I understand that you are planning to close your current account and start a new one. But, as per the amazon policies, you wouldn’t be able to close an account if it is suspended.
Thanks for your inputs @JillyB1.
If you provide the correct documents, that would be verified, and your account could be reactivated.
To help you in a better way, kindly share the initial notification you received at the time of account suspension.
Please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
Seller_Hg3zznbQySqDE
Others have checked and said you are going through verification. I found that sending all information in a consistent format helped. I scanned and sent everything requested in PDF format and it seemed to go through no problem. All names, addresses and other information should all match info put in at start of application with no spelling mistakes and no extra spaces.
I don’t know but I suspect the verification documents sent in a single format would indicate to me that details are machine read and confirmed.
Many companies ask for PDF invoices nowadays and I use PDF invoices when accounts are done in Xero.
Ash_AMZ
Hello @JC_Collects,
This is Ash and would help with your questions.
As per the above notification you need to submit the following documents to reactivate your account.
- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.
- A business license if applicable.
The name and address on the document must match the information entered in Seller Central.
The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots.
Did you share valid documents as requested ?
Please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
Seller_pTdEGyy3RCJTn
Hi @JC_Collects
Thanks for reaching out to us regarding your appeal that is not being accepted or you are getting any reply on it for a long time.
We have notified the appropriate team in this regard, request you to kindly keep a check on your performance notification for further communication, you can expect assistance at the earliest and we can not promise you a specified time, appreciate your patience.
Regards,
Danii
