Set same-day handling time
Customers love to receive their products fast. A delivery date which is even one day earlier could be the difference between making a purchase or not.
Sellers can configure their account for same-day handling time as their default setting. This will shorten the delivery date shown to customers when they purchase products and increases the likelihood of a purchase.
We found that, on average, EU seller-set handling times are 30% longer than the actual time taken to prepare and ship products. Many sellers may already ship on the same day they receive orders without the benefit of showing it to customers and getting additional sales. You can see this benefit by configuring your account to same-day handling time!
When setting same-day handling time, consider the following features:
- Order cut-off time: Setting same-day handling time requires sellers to ship and confirm all orders received before the cut-off hour within the same day. For orders received after the cut-off hour, sellers will have the next working day to handle these orders.
Note: The default cut-off hour is 2:00 p.m. local time but can be edited in shipping settings.
- Set order handling capacity: Set a limit for the number of orders you can handle with your default handling time. Every order above the limit with a 0 - 2 day handling time has +1 day handling time to avoid late deliveries. For more information, go to Modify order handling capacity.
- ASIN-level handling time: Switching to account to same day handling time will move your default handling to same-day. However, you can still set ASIN-specific handling time for ASINs that take longer to pack and ship. ASIN-specific handling time overrides the account level handling time for that product, while allowing the majority of a sellers products to showcase a faster delivery promise. To learn more about ASIN specific handling time, go to Modify handling time.
To learn more about same-day handling time, Same-day handling time.
To set same-day handling time, Handling time
9 replies
Seller_0Amk0hnQkPWMH
At last Amazon are recognising those sellers who have been doing same-day dispatch (for years). But I wonder if it applies to Saturdays as well? Using RM their cut-off is around noon on Saturdays
Seller_J8i9KtGXaV4AK
Hmmm… We signed up for this only to find Amazon then started sending out messages to customers guaranteeing a specific delivery day.
The following day, customer received a message to obtain a full refund for their “late” delivery!
Seller_Nx3Da5XPngGEm
Does anyone know if it’s possible to set a 12PM cut off time or is it only 2PM as a minimum?
I want to set 12PM if possible, but couldn’t see any option there… (for standard shipping)
When I used to ship on international Amazon sites, there has always been this option to set it any time you want for standard shipping. I don’t know why it forces 2PM. Surely any sort of same day shipping is beneficial for sales, even if it’s within a smaller window.
I offer 1 day shipping and have been shipping the same day for years, just not always up to 2PM.
Seller_x1xMSBwZsJrTE
Can you explain to us then why you have flooded the site with sellers who ship from the far east and there is NO way to filter them out of search results?
Amazon have trained their customers to expect everything yesterday and everything at rock bottom prices. As a result, in their rush to get a bargain, many of them don’t realise the product is coming from China and that it may take three weeks to arrive.
If you bothered to check the feedback left by your customers on such purchases you’ll find lot of them didn’t realise and are not impressed at such slow delivery.
I think you need to make your mind up what you actually want for your customers.
To make customers happy, you should always under promise and over deliver.
I’d prefer give myself a bit of leaway and have positive comments from customers who’s order arrived sooner than expected, rather than have to deal with angry customers asking why their goods haven’t arrived on time.
Personally I’m sick and tired of companies that make all sorts of empty promises and then don’t deliver. I’ve had a belly full of them these last few weeks, and sadly it’s become the norm.
